Hamburger restaurant, American restaurant, Chicken restaurant, Fast food restaurant, Ice cream shop, Restaurant
HORRIBLE SERVICE! ABSOLUTELY, TERRIBLE! Don't waste your time, money, energy, gas money, nothing at this establishment.After waiting 30 mins for our food, the order was missing multiple items, when asked for the missing (which had already been paid for) items, Shai was rude and bothered that I would request what wasn't received.After about 7 mins, Shai brought out the missing fries, but not the missing dressing for the awful cobb salad.When I asked for the ranch a 2nd time (not extra, none was ever brought with the salad) Shai yelled back to the kitchen, and then threw the ranch on the table next to where I was sitting.Don't waste your time, you'll thank me later.
Owner response
Hi Marissa, Thank you for bringing this to our attention.We take your service concern seriously.Can you please contact us at reviews@smashburger.com and recount your experience so we can look further into this? Thank you and we hope to hear from you soon.
Their food is delicious, good-quality, and has a very authentic and unique Mexican flavor. Highly recommend their enchiladas and the al pastor and carne asada tacos.Their salsa is very good.Definitely coming back to try other menu items.Yum!
The food was soo good, I didn't get any pictures, next time...I had the new scorching Mac and cheese burger and Smash tots.The price for the tots is a ridiculous, considering the portion size, and the customer service could've been a bit brighter.Overall, food was really good!..
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