Smashburger

This place’s food is not what it used to be.
The servers were nice at least.
The music chosen on the speakere is questionable: it wasn’t loud, but wasn’t very tasteful. They ought to rename this place to “GreaseBurger” because there was just so much grease on our fries and wings.
I used up 2 napkins to dab off the grease on my fries and they were still oily afterwards.
Do you guys understand how much grease that is? 2 whole napkins were used, both drenched in oil, and there was STILL oil oozing off the fries.
Seriously, let the fries drain a little after taking them out the fryer! Also, the chicken wings I ordered had a little pool of oil at the bottom of the container.
As I ate my food I could feel my arteries getting clogged. I used to go to this place all the time but it seems like things have gone a little downhill since then.
Nothing was ever this oily.
If they cut back on the grease perhaps I will come back.

Owner response

When I walked in nobody was at the register to take an order.
Someone walked out of the back and walked right past me without addressing me at all, walking to a booth in the dining area.
This happened two more times, still nobody addressed me, or attempt to help me in any way.
There were boxes and general messiness in and around the booth that all the employees were hanging out at having a loud conversation, gossiping about who trained them. Finally someone came out to take my order.
Super basic order of classic smash and regular fries.
I pay and take my receipt.
I try to find a table to sit at and literally every table has various sauces, crumbs, trays and soda spilled on them.
I finally had to decide on the least dirty table to sit at. The food was bright out.
I asked for ranch, and I received the tiniest amount of ranch.
I ate my food and left, but my annoyed state of mind couldn’t let me enjoy it.

They tried to disguise a mistake and sent it out - on a delivery order.
I ordered a turkey mushroom Swiss burger with NO TRUFFLE MAYO.
That stuff is gross.
I got a burger with truffle mayo and an extra piece of American cheese that they tried to cook into the burger and turn to the inside of a double patty to cover up their mistake.
Also ordered chicken fingers that have obviously been frozen for a REALLY LONG TIME.
Super dry.
Overcooked.
Over seasoned.
Really bad food quality this time out. I am (was) a regular customer.
I am familiar with normal quality at smash burger.
I don’t have really high expectations but I would like it done right, according to your own standards.
You are slipping badly.
I would fire whatever cook tried to hide this and go back to the drawing board.
Disappointed and still hungry.
👎🏻

Owner response