Mexican restaurant, Burrito restaurant, Caterer, Family restaurant, Fast food restaurant, Restaurant, Taco restaurant, Tex-Mex restaurant
I usually like this place but was somewhat flabbergasted by what happened today.I asked for a steak salad and all proceeded as normal until the employee added the steak..stirred it around through my rice and beans and then proceeded to remove two pieces returning them to the collective container!! Beyond disgusting 🤮 less so for me, but the guests behind me.
Owner response
We're truly sorry to hear about your recent experience with our food.We take pride in our quality, and it's disappointing to hear that we didn't meet your expectations this time.Your feedback is valuable and will be used to improve our food quality.We hope you'll give us another chance to serve you better in the future.
I don't know if it's just this location or if service has gone down in general, but cafe rio used to be my favorite place to go to.The past 2 times, I have ordered my food online well in advance, and I get here, and my order has not even been made.Today, I ordered 2 pounds of steak, the order was put in at 9:30 and I ordered it to be ready at 11am.I get there at 11am, and it was not ready, the employee did not start making it until 11:10.I didn't get my order until just now, it is 11:35.Everyone in there seemed to either hate their jobs or was having a bad day.I get stuff like this happens, but I feel as if there should not be an excuse for my order to take this long.
Owner response
Hi Nicolette, thank you for taking the time to leave us this review.We're sorry to hear that you experienced a long wait and completely understand the frustration.We will connect with our team about it.Your feedback is greatly appreciated, and we hope to impress you more next time.
Can never get mobile orders right.Wrong meat, no/wrong sides, salsa almost always nonexistent.Don’t dare try to get anything on the side, won’t get it. At least we get free food from corporate every time they mess up by doing surveys and customer satisfaction reports
Owner response
Daniel, we apologize for any mix-ups.We understand the frustration and will connect with our team so that we get it right next time.Thank you!
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