Shark Reef Cafe

Name: Shark Reef Cafe
Address: 2601 Central Ave NW, Albuquerque, New Mexico, 87104, US
Telephone: (505) 848-7182
Rating: 3.90

Traditional American restaurant, American restaurant

Location: 2601 Central Ave NW, Albuquerque, NM 87104, United States
Located in: ABQ BioPark - Botanic Garden
Phone: (505) 848-7182

Opening hours

Sunday: 9 am-5 pm
Monday: 9 am-5 pm
Tuesday: 9 am-5 pm
Wednesday: 9 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm
Saturday: 9 am-5 pm

Food & drink

Vibe

Japanese Gardens

ABQ BioPark Aquarium

French fries

By owner

Street View

Menus and Prices

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Reviews

This Is a really nice cafe for the kids since the aquarium is in view of the cafe.
The food is also decent as well, fairly well seasoned and not outrageously priced. However, the service here is abysmal at best.
The staffing are all completely unattentive.
When I was ordering at this fast casual cafe, I was talked over and interrupted by the other staff to ask the person who was serving me if they wanted to go home early. The dining area, which has a large aquarium in it, is a great atmosphere, however we ended up cleaning our own table since several tables were left uncleaned in the space. When I was picking up my order, I was ignored and had to announce my presence to the staff who are engaged in their own conversation.
At which point, they pushed the tray of food over without eye contact or acknowledgment. I’m frustrated because I paid tip for a severe lack of service.
Being the aquarium and one of the few places in Albuquerque that could represent ourselves well to our visitor, the shark reef cafe falls extremely short. This place has the potential to be more but unfortunately I will not be returning until the staffing has been properly trained.

The kitchen is under construction which there are many signs that indicate this.
No where does it say that food is being made in another kitchen and to allow an additional 30 minutes for your order.
We did this and then our order was given to another customer on accident and so we waited an hour for food, and we actually never got the entire order.
No apologies, just excuses.
This place would be great with better management and staff.

Last time I was here the kitchen was closed for renovations.
Usually their food is great and I can eat it but this time they only had sandwiches pre-made in a cooler.
What really impressed me is after I purchased I saw that everything had a warning that it was processed on machinery that processes shellfish.
I'm deathly allergic.
The staff were so kind and got me a refund for the food even though I was the one not paying attention.
That kind of service deserves a kudos. If you like sweet drinks and coconut I recommend the shark attack.
It's the one thing I could get yesterday and my favorite thing to get.

Parking