Hamburger restaurant, American restaurant, Fast food restaurant, Meal delivery, Takeout restaurant
I used to enjoy Shake Shack and their GF bun option, but my recent visit was disappointing.The bun was incredibly dry, almost inedible, and the French fries lacked freshness and taste.Additionally, the lettuce I requested was small, not fresh, and had dark spots resembling dog spots.Overall, this experience has made me reconsider returning."
Owner response
Thank you for your feedback, Effie.We never intend to let down a fan like you and it's disappointing to read that your meal wasn’t up to our standards recently, since we pride ourselves on the quality of our food. We can do better than what you've experienced, so we'd love to invite you back to the Shack.Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thank you again, The Shake Shack Team
I went to this location for a quick bite.Orders came out fast but the burgers were terrible and were not shake shack quality.I had a chicken burger that looked like it had been sitting out all day, with the lettuce that's black and the burger bun hard on the bottom.I won't be coming back to this location again
Owner response
Were glad you had a quick visit, Amy.We pride ourselves on the quality of our food and work hard to keep lines moving quickly, so it’s disappointing to hear we dropped the ball this time. We can do better than what you've experienced, so we'd love to invite you back to the Shack.Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thank you again, The Shake Shack Team
I always stop in to eat at Shake Shack before going to the movies.I honestly feel I get more for my dollar. The restaurant was a bit disorganized, I didn't know if it was a kiosk or serving at the counter.I couldn't find a number to use for my table.The employees must have been short staff.They didn't seem happy. Nonetheless, they were efficient in getting your food directly to your table. If you're going to go, try to get there before it gets busy.