Lunetta Pizza & Restaurant

Ordered delivery.
The wait was over an hour, the food arrived, delivery man was very sweet and alive (thank you! traffic and heat were bad) The pizza was very good.
Half mushrooms and half extra cheese.
They nailed it with extra cheese! Yes! I also got chicken soup that came with bread and butter.
Hot and tasty.
And a cheesecake slice that did a rollover in transit, haha, but survived heat and was still cool. Food was neatly and thoughtfully packed.
I enjoyed my lunch.
Definitely recommend.
Thank you. *chicken tenders with fries, very good.

Owner response

Fantastic experience at this pizza place.
Food was delicious, staff was hospitable, and overall it was very economical for a family of six.
Recommend highly to all.

Owner response

I recently visited Lunetta Pizza Store and unfortunately had an extremely disappointing experience.
From start to finish, everything seemed to go wrong with my order.
I ordered a medium buffalo chicken pizza and a large salad, expecting a delicious meal.
However, what I received was far from satisfactory. To my dismay, the buffalo chicken pizza was completely devoid of any chicken.
It was as if the essential ingredient had vanished into thin air.
Not only that, but the pizza was made incorrectly with tomato sauce instead of the expected buffalo sauce.
It was a complete letdown, lacking the flavors I had been eagerly anticipating. On top of that, the large salad I ordered turned out to be a sad sight.
The greens were wilted and unappetizing, clearly past their prime.
To make matters worse, I discovered mold on some of the papers that came with the salad.
It was not only unhygienic but also a health hazard. Seeking to address these issues, I decided to call the store and express my concerns.
However, the response from the manager was shockingly disrespectful and rude.
Instead of acknowledging the mistakes and offering a solution, they treated me with utter disregard and dismissed my complaint. As a customer, I believe it is essential for businesses to prioritize the quality of their products and provide excellent customer service.
Unfortunately, Lunetta Pizza Store failed on both counts.
The missing chicken, incorrect toppings, wilted salad, and moldy papers were all clear signs of negligence.
Furthermore, the unprofessional behavior of the manager only added insult to injury. Based on my experience, I cannot recommend Lunetta Pizza Store to anyone.
It is deeply disappointing to encounter such a lack of care and respect from a food establishment.
I hope this review serves as constructive feedback and prompts the necessary improvements to ensure a better dining experience for future customers.