Red Robin Gourmet Burgers and Brews

Name: Red Robin Gourmet Burgers and Brews
Address: 14455 W Maple Rd, Omaha, Nebraska, 68116, US
Telephone: (402) 493-6223
Price range: $$
Rating: 3.90

Restaurant, American restaurant, Grill, Bar, Bar & grill, Family restaurant, Hamburger restaurant, Takeout restaurant, Traditional American restaurant

Location: 14455 W Maple Rd, Omaha, NE 68116, United States
Located in: Shoppes At Grayhawk
Phone: (402) 493-6223
Price: $$

Opening hours

Sunday: 11 am-10 pm
Monday: 11 am-10 pm
Tuesday: 11 am-10 pm
Wednesday: 11 am-10 pm
Thursday: 11 am-10 pm
Friday: 11 am-11 pm
Saturday: 11 am-11 pm

Food & drink

Vibe

Chicken sandwich

Burger

By owner

Street View

Menus and Prices

Red Robin Gourmet Burgers and Brews menu prices 1

Red Robin Gourmet Burgers and Brews menu prices 2

Red Robin Gourmet Burgers and Brews menu prices 3

Red Robin Gourmet Burgers and Brews menu prices 4

Red Robin Gourmet Burgers and Brews menu prices 5

Add Your Review

Reviews

We have been customers for years and always enjoyed the food.
Tonight's takeout order was inedible.
Cold, cheese congealed, meat tasted terrible, missing ingredients.
We ordered lettuce wraps and our containers contained 80% brownish or nearly frozen lettuce.
Absolutely horrible.
We won't ever go back.
If I could rate it a zero I would.
Picture of what we ordered - we got no avocado and no onion straws.
The second photo shows how much lettuce was left after attempting to eat the meal.
$40 worth of half frozen lettuce.

Owner response

We're really bummed to hear about your recent takeout experience.
It's clear we missed the mark and we'd like to make it right.
Please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543 so we can address this issue.
We hope to have the chance to serve you better in the future.

Food was good and better than the atmosphere and environment.
My dinner came before the appetizer which is a first for me.
I waited about 10 minutes after being seated by my server, and I had to ask my server for a refill on my lemonade.
She wasn’t very aware for only having a total of two tables.
As a previous server I know those things are missed when it’s busy.
But they were not busy what so ever.
Also it took us more than a few minutes to be seated even tho two people where working up front.
And their was clear open spots available.
When I asked the second person if they where new she said no but that she was in training and wasn’t allowed to work “alone” whatever that meant.
It’s doesn’t take a special person to seat guests I think everyone that works here should be cross trained to seats guests because their was also a couple that came in after me waiting to be seated as well

Owner response

We appreciate your detailed feedback, Liz.
It's clear that we missed the mark on service during your visit, and for that, we apologize.
Please reach out to us at 877-733-6543 or send us an email at Guest-support@redrobin.com, and we'd be happy to work towards turning things around for you.
We hope to hear from you soon!

Our waiter was super friendly and attentive.
The restaurant was very clean and so were the bathrooms.
Our food came out fast.
The French fries were crispy and the burger was amazing.

Owner response

Very rare-ly are people unimpressed with our burgers😏 So glad you loved yours!