Red Robin Gourmet Burgers and Brews

We (party of 3) arrived at approximately 5:45pm on Sunday, April 14, 2024.
The young lady that greeted us looked like a close relative had just died.
She looked miserable.
That's not a good start.
We were seated and given menus.
We sat waiting for a server to arrive.
And we sat and sat and sat.
After an uncomfortably long period of time a gentlemen that looked like he was in charge checked on the couple seated near us and asked us if they needed anything.
He looked in our direction but never said a word.
We sat for a while longer and still no service.
This was very strange because the restaurant was not very busy at all.
We finally determined that the staff had no interest in serving us so we got up and walked out.
On our way out I asked one of the employees standing near the kitchen if I could speak with the manager.
He said he thought the manager was looking for a server.
I informed him that was exactly why we were leaving.
He said he he "understood completely" and actually looked pleased that we were leaving.
We left and ate at another establishment.
We will never return to Red Robin.
Disgraceful service.
The manager needs to be terminated.

Owner response

Brings back fond memories of when my daughter was a little girl every time I enter Red Robin! We were seated immediately; and our server, Gerald, was quick to greet us.
He took our drink orders, and allowed us time to review the menu.
When I asked to alter a burger to make it one offered years ago, he was very accommodating.
Both burgers were cooked to perfection! The manager, Mary Ann, was checking on tables to ensure everyone was enjoying their meals.
She spent some time chatting with us, and made us feel welcome at the restaurant.
She even walked a small child from another table to the hostess table to pick a balloon, and returned a happy little boy to his table! Hoping our grandchildren will visit us this Summer so we can take them - they’re both fans of kid meals at Res Robin!

Owner response

Excellent burgers that includes unlimited season fries, Homemade potato chips and several other items.
The burger was cooked to my specifications.
Sir what is a good experience.
SERVICE was over the top.
My first time at this restaurant and was waited by Faith.
She was excellent and on top of things.
They had homemade potato chips that I had never tried and asked her if I could try a sample and within one minute they showed up at our table.
They are best known for their burgers and fries.
If that’s what you’re looking for in this is a great place to go.
I plan on a return visit sometime soon.

Owner response