Red Lobster

The first time I visited I wasn't impressed with the decoration.
The restaurant had a weird smell to it that I didn't like at all.
We were greeted and seated after waiting for a few minutes.
We did wait a while until we got a server, despite the restaurant not being packed.
Our server was very nice and attentive, she was basically floating from table to table helping out other customers.
We did see gnats surrounding our table and were swatting them away, some tables near us weren't clean and had a few crumbs on them.
The food was okay The shrimp was over cooked, while the salmon looked pretty it didn't have any seasoning to it.
The orzo rice was pretty good and the lobster was chewy, but it did have a nice seasoning to it, biscuits were delicious would I visit again? Probably not.

Owner response

I just tried to place 2 online orders on my last visit.
The first day I ordered the chocolate cake and I showed up at the prescheduled time.
No one had prepared the order.
Then 20 minutes later, the server poked out of the kitchen and saw me patiently waiting and said she forgot.
15 minutes later she finally gave me my order.
However to make amends she threw in another slice of cake. Then the next day I ordered coconut shrimp.
At the appointed time, the waitress apologized and said they were waiting on their shipment.
An hour later, I got my order. While waiting for my Shrimp order, I decided to have a sit down lunch.
Then my server, Kevin, made me wait 15 minutes before tending my table.
Aside from the long wait, everything else went down hill: 1) For kids Chicken fingers dinner, Kevin forgot the dipping sauce. 2) Kevin never came back to refill my drink. 3) Forgot the Mac & Cheese side dish (which I waited for and had as my dessert--love the Mac & cheese.) Then after I was done presented me with a bill that incorrectly charged me ($5 overcharge) for the salmon bowl (they were out of salmon, so I ordered a disappointing chicken bowl--chicken was the smallest chicken breast I have seen.
Especially disappointing when the salmon slice is so large). No wonder Red Lobster finds themselves in bankruptcy.
The online ordering system is a joke (twice had to go in to wait for the dishes).

Owner response

Our server was fantastic.
There was even a substitution I wanted that they don't normally do that she made happen so no complaints there. The atmosphere was fine.
It was a very slow Saturday night.
Everything was clean, including the restrooms. The food was a mixed bag.
We ordered the dragon calamari which my husband said was good.
I had the fish & chips, it was fine.
My daughter had the shrimp linguine, which she said was a bit dry and lacking much flavor.
My husband had the choose your own feast.
The coconut shrimp was good, the salmon was dry & lacking seasoning, the shrimp linguine was lackluster for him as well, he did enjoy the scallops though. We also had the margarita flight, which we did enjoy. Overall, it wasn't a bad experience but we probably won't be returning.

Owner response