Fast food restaurant, American restaurant, Chicken restaurant, Hamburger restaurant, Sandwich shop
Food was great.People were good.The AI order system was weird as hell though. Edit: No, I don't wish to help you optimize your AI ordering process.People just don't want to have to speak through a hi-tech phone tree in order to get a sandwich.
Owner response
Hi Casey, we're glad you enjoyed the food.We want to make sure our automated system is well-functioning so you can have a seamless ordering experience.Can you reach out to us so we can look into this further? Thank you.https://rallys.com/contact
So I definitely feel the need to make this post now that I've read the reviews for the last few years ! I've recently moved back to the West side and have been going back to this location for about 2 months now & every trip has been great! The food has been on point and the employees were all super nice! The wait in line was still a little longer than I'd like to admit but I feel like the reasoning for this is the automated ordering system not the employees ! Keep up the good work !
Owner response
Hi Katie, we are glad to hear from a fan.Serving great food with great service is what we're all about.We want to make sure we're exceeding your expectations every time.We will speed things up and hope you check us out again soon.
If I could give them a 0 I would the worst service I've had at a rallys and what's even worse as I'm trying to get service at the walk up window a female employee proceeds to sit on the production counter while people's food is being made while they work around her she's sliding up and down the counter.I was extremely disgusted.They need to be reported to the board of health
Owner response
Jaime, the health and safety of our guests is our top priority.This is all very concerning feedback and we will look into this right away.We would like to follow up with you as soon as possible regarding your review.Please contact us at https://rallys.com/contact.Thank you.
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