QDOBA Mexican Eats

WOW! The new management here makes all the difference.
The wonderful service, the great quality food.
I am pleasantly suprised.
We come here about once a week, and almost every visit has ended in disappointment.
The new staff are wonderful, we cant wait to come back more!

Owner response

I went to QDOBA for the first time yesterday.
I got a cheese crusted chicken quesadilla.
Overall it was okay.
The “cheese-crusted” quesadilla was in fact not that “cheese-crusted” as I would have expected.
(Not worth the extra money).
The chicken inside was good. I was impressed that the guacamole was free however I wasn’t super impressed with the guacamole itself.
It lacked significant flavor.
The green sauce was a flop but the red sauce was good. Would I come back, yes.
I might order something else though.
3/5.

I am writing to inform you of the things that are happening inside of one of your Qdoba restaurants (3500 Boston St.
Baltimore, MD 21224) 1. Recently a lot of changes has happened.
There was absolutely no transparency AND a lot of good hard workers have been either terminated or they quit. 2. New employees (all Spanish/Mexican) were brought in and the American employees hours have been, cut, pay changes happened, and managers (good managers) replaced.
When you consider that this is a business, that does not make sense.
Especially considering the errors that has happened since.
The store has opened late multiple times after the “new team arrives”.
Catered orders have been missing items, not prepared timely, and not communicated appropriately. 3. There were 2 managers at the store who were great and kept things running smoothly.
Miesha and Ms.
Taylor.
Store was clean, it was a respectful environment, team members were happy, customer service was great.
Have you ever heard the term, if it’s not broke don’t fix it!! This is what happened.
The new employees are not even trained.
Its also very disrespectful for this new manager Karina to be yelling at employees AND speaking her native language that all don’t understand.
It feels like we are no longer a team and they (new management/team) are against us. 4. Karina: This lady comes to the store, ready to delegate, but does not take the time to get to know the employees in which she is responsible for.
She yells at people and she takes no accountability for her mistakes.
She is always flustered and never know what she is doing.
How can she be put in that position.
It appears (do not know if this is true) that she decided to bring her own team in who also does not know what they are doing.
Yet, dedicated workers who were working 40 hrs a week, was cut down to 16 hrs or less and the new employees were giving the hours.
This does not make sense! 5. Discrimination at its finest.
The delivery driver for Qdoba has been an employee a little under a year.
He has been reliable and dependable.
He accepts last minute orders and works on Saturday and Sunday when needed.
Now, Miesha is no longer there.
Ms.
Taylor, leaving as well.
Now the driver Ronald has been put in a corner today.
As of his next delivery, his tips will be cut down to 40% from 80%.
Per new management, it’s the QDOBA way.
It was also stated that if it doesn’t work for Ronald (His income being cut in half), they understand.
Thuis sounds like Qdoba wants him to quit.
Is it because he is a black male.
This man has delivered excellent customer service to Qdoba’s customers.
He has gone above and beyond to make Qdoba look good.
Do you know one time he went to a Dollar store to buy cups for a customer because the store forgot to pack them.
Do you know that he also sets up these orders at the location.
To say that the 20% that was given to the store is not a fair amount is insane.
He has to drive to the delivery spot (Gas), Set up for 20-100 people, Load and unload the products and deliver this service with a smile.
I know this may be for all Qdobas, but it should be looked at.
Maybe 50/50, but don’t cut anyones salary in more than half. In Conclusion, we as people need to be compassionate, no matter what industry we work in.
We need to seek out and celebrate diversity.
Just because it’s a Mexican restaurant, don’t fire or make it hard for African Americans and White workers.
We need management to be friendly and transparent.
All of us should act with integrity.
Make a letter and send to all of your employees letting them know what is happening.
Most importantly, be a team.
Miesha, Ms.
Taylor, Ronald, Inez, Anthony and more..
They all love Qdoba and respects the company. Please investigate and talk to the workers.
Let your employee’s opinion matter.
Everyone on the team matters.

Owner response