Mexican restaurant, Bar & grill, Brunch restaurant, Caterer, Delivery service, Fast food restaurant, Restaurant, Tex-Mex restaurant
Worst day at Qdoba today.The guy at the counter is illiterate and doesn’t have any decency towards customers from different nationalities.He makes himself doesn’t understand what we say and speaks very loud to the customers and coworkers. We wanted special things added to our orders and he said they don’t have it very impolitely.He even doesn’t ask the chef to cook more stuff, instead he scrapes what’s left in the container and added to the meal, it is like we’re going to eat leftovers. I feel very sorry for the people dealing with him everyday at the restaurant!
Owner response
We're sorry to hear you didn't have a great experience with our Louisville team, Wendy.You should expect nothing less than incredible service when you stop in, and it sounds like we missed the mark.We'll follow up with the store manager and make sure we live up to this standard.In the meantime, we'd love to make this right.Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1344632251.Thanks, we hope to see you again soon.
I have been going to this location for years and years.Lately, the food has been sub par and service is lacking.They are out of things like queso, Pico is so chunky, chips are stale.I hope they get their stuff together because when it's good, it's great.The employees are not friendly at all.
Owner response
Hi Jeff, we're so sorry to hear that we were out of the ingredients you love.You should expect nothing less than delicious food and fantastic service when you stop in and it sounds like we missed the mark.We will pass this feedback along to the Louisville manager, but in the meantime we'd love to make this right.Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1380692642.Thanks, we hope to see you again soon.
The last couple times I have been here, it’s been a horrible experience.The lady putting our food together was just rude, same attitude as the last couple of times.Doesn’t smile, acts annoyed.The portion sizes are awful.Last week was my last time here.The chicken tasted like it had been sitting around all day.Burnt and hard.For the small scoop that I received. The guy taking money seemed new.He had a good attitude and smiled.He needed alittle help at the register and it was obvious she didn’t want to help.I won’t be back to this store.
Owner response
Hi Kendra! We're so sorry to hear your experience was not up to our standards.You should always be able to count on us for great service and exciting flavors at every visit.We will pass this feedback along to the manager at Louisville, but in the meantime we'd love to make this right.Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1376862478.Thanks, we hope to see you again soon.
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