Popeyes Louisiana Kitchen

Name: Popeyes Louisiana Kitchen
Address: 7723 Bardstown Rd, Louisville, Kentucky, 40291, US
Telephone: (502) 915-7984
Price range: $
Rating: 3.40

Chicken restaurant, Cajun restaurant, Fast food restaurant, Restaurant, Seafood restaurant

Location: 7723 Bardstown Rd, Louisville, KY 40291, United States
Phone: (502) 915-7984
Price: $

Opening hours

Sunday: 10 am-10 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm

Drive through

Sunday: 10 am-10 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm

Food & drink

Vibe

Fried chicken

French fries

By owner

Street View

Menus and Prices

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Reviews

A few hours ago I spent $63 for a 16 piece family meal and a 2 piece combo.
Within minutes of leaving I realized I didn't receive the 2 piece.
I called them, and they apologized and told me they would replace it.
Traffic was heavy, so I said I would return later.
Once I got home, I opened the box and realized the 16 piece I paid for is really an 8 piece.
I called they again, they person on the phone was nice and said she would make it right.
I took pictures so she would know I wasn't lying.
So I returned after 7pm.
The lobby doors were locked, so I had to get in the long, slow drive through line.
Finally I was at the speaker.
Told them my name, and they said pull to the window.
I asked for the name of the person who was supposed to help.
I repeated my issue.
She disappeared for a moment and then returned with the 2 piece (without fries).
She told me she was instructed to only give me the 2 piece.
So I spent $63 to get less then my order, make a second trip just to give ripped off again.
I didn't ask for anything extra.
I just wanted exactly what I paid for.
Apparently, someone is trying to increase their profit margin by charging full price, but giving less than the full order.
Considering the other reviews, this is a pattern and practice of this location.
I'm not sure if this is poor site leadership, lack of corporate oversight, or something far more nefarious.
Is this part of Popeyes training? Is this the expectation that employees behave this way? Clearly, the location is desperately in need of leadership change, customer service training, and I guess someone needs to discuss the importance of giving customers what they paid for.
Based on the other comments, corporate guidance and/or ownership accountability is grossly negligent.
Off to file fraud charges, since I didn't get what I paid for.
Corporate greed!

Got the 12pc, 6 signature hot and 6 ghost pepper.
I have never had Popeyes befor an was pleasantly surprised at this location.

The lady who welcomed us, Yes someone welcomed us when we walked in was a pleasure! May have been a manager because she knew that restaurant like a second home.
Thank You❣️