QDOBA Mexican Eats

I picked up a catering order 02/06/24.
The young man that assist with packing my order was very nice.
He stated that since I had a small catering order for the guacamole, so he upgraded my guacamole.
When I got home I opened the pan with the three cheese Queso and was surprised with the amount, which was 1/4 of the pan.
I also ordered steak and saw how little I have received.
I have been coming to this Qdoba and ordering catering for about 8 months.
I called and asked to speak with a manager about my quantity of queso and how very little I received for $57.00.
This manager perceived to tell me he was the one who took care of handling the queso and how he had giving my an extra 1/2 pound.
He also said the pan was bigger, which was not true.
I have been ordering the same exact queso for months and have never received so low of this amount before.
I took what he said as an excuse for saying the pan is larger.
I hated I waste my money.
A very unhappy customer.
This is the second time I was disappointed with this location.
The first time no staff showed up to open when I had a catering order for 11:00am on a Tuesday and waited for almost an hour.
That manager was nice and very apologetic.
I won’t make it a third time with this establishment and location of Bass Pro.

Owner response

I got a burrito bowl today and everything was okay until towards the end one of my bites had a bunch of blonde hair in it.
My hair is bright red so it definitely wasn’t mine.

Owner response

Came in for an early lunch was surprised by how clean everything was.
Very friendly staff, they made sure we were taken care of quickly and everything was right.
Got a chicken bowl and the chicken was very flavorful and cooked to perfection, not chewy like I have experienced elsewhere.
5 stars.
Thanks Paris and Amanda for making our food and great job by the new manager Larry!

Owner response