Potbelly

I have never been in a Potbelly restaurant...
Having said that, I wasn't sure how to order, yet I received no help whatsoever from the two counter girls working there...
I didn't realize that my sandwich was going to be toasted.
I didn't want it toasted, but too late 😪.
Then, the next girl just stood there staring at me, so I just went to the register to pay.
She finally asked if I wanted any mayo or mustard and to come back into the line and tell her.
It was poor communication skills as well as poor customer service.
She really didn't care at all...
just looked like neither of them wanted to be there. The sandwich was just, meh.
Especially since I was not able to convey what exactly I wanted to the staff.
Not impressed at all. Save your appetite for Jersey Mike's! They have fantastic customer service!

Owner response

To start with I ordered my sandwich on multi grain bread, they made it on white.
They did remake it without my having to ask and I think that's huge.
Then I told the guy doing the condiments that I didn't want mustard or lettuce and to do the peppers lightly and on the side and the pickles on the side too.
There were so many peppers ON my sandwich that it made my Coke taste terrible, then to top off my experience he put the onions on the side instead of the peppers.
This was my first time in the store, I wasn't impressed at all.
No one seemed to be listening to me.
I just realized that I nevergot my Cheddar Broccoli soup either! I'm not saying I would never come back but if I do, it'll be by invitation from a friend that wants to eat there.
I wish I could've left a better review but it's just not warranted in this case.
I also wish I hadn't left a tip, no one deserved one.
On a scale of 1-10, I'd give them a 3.
I hope I can get them to give me my soup before I leave.

Owner response

This is the best location with their amazing sandwiches and excellent customer service! I absolutely love their turkey sandwich.
It is always toasted perfectly.
A little light on the toppings needed a bit more mayo only because I like alot!

Owner response