Potbelly

Name: Potbelly
Address: 4725 Broadway Blvd #0, Kansas City, Missouri, 64112, US
Telephone: (816) 332-4953
Price range: $
Rating: 3.90

Sandwich shop, Beverage distributor, Caterer, Deli, Fast food restaurant, Lunch restaurant, Restaurant supply store

Potbelly is a casual sandwich shop nestled in Kansas City's Country Club Plaza, perfect for a quick bite or a laid-back meal. With a diverse menu featuring coffee, comfort foods, and healthy options, it caters to families, university students, and groups alike. Enjoy outdoor seating while listening to live music, or opt for their convenient delivery and takeaway services. Though reviews mention occasional service hiccups, the cozy atmosphere and flavorful offerings, like the loaded baked potato soup, keep diners coming back for more.

Contact Info

Location: 4725 Broadway Blvd #0, Kansas City, MO 64112
Located in: Country Club Plaza
Phone: (816) 332-4953
Price range: $

Opening hours

Monday: 10 am-9 pm
Tuesday: 10 am-9 pm
Wednesday: 10 am-9 pm
Thursday: 10 am-9 pm
Friday: 10 am-9 pm
Saturday: 10 am-9 pm
Sunday: 10 am-9 pm

Services

Outdoor seating
No-contact delivery
Delivery
Takeaway
Dine-in

Live music

Lunch
Dinner
Solo dining

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Coffee
Comfort food
Healthy options
Quick bite
Vegetarian options

Lunch
Dinner
Catering
Dessert
Seating

Toilets

Casual
Cosy
Trendy

Family friendly
Groups
Tourists
University students

Accepts reservations

Credit cards
Debit cards
NFC mobile payments
Credit cards

Good for kids
High chairs
Kids' menu

Free of charge street parking
Free parking lot

Food & drink

Vibe

Country Club Plaza

Chicken sandwich

By owner

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Add Your Review

Reviews

I did a mobile order that was supposed to be ready at 12:26.
I got asked right away if I was waiting for an order and let them know the name.
Then he said it should be right out.
25 minutes later of waiting I was handed my order at 12:51.
I could have stood and line and ordered faster than they made my online order that should have been ready when I got there.
I shouldn’t have to wait so long for a mobile order.
I would steer clear of the lunch rush on a Friday.

Owner response

Hi Sarah, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
We would like the opportunity to investigate your feedback further.
Please reach us at customerservice@potbelly.com so we can discuss this with you directly.

Ordered online for pickup, gentleman working the pickup orders was attentive and kind.
However a young lady who was not only on her phone but on a actual face time call, not only said she couldn't find the order while she was taking our bag to the pickup and when asked if it was my order she literally said NO! The Geblman actually doing his job and not on a FaceTime call while on the clock did due diligence and retrieved our order she said was not ours so we could be on our way.
Then to my dismay, we got the wrong desert and our sandwich was not made the way we asked and paid for in the app.
Thank you to the gentleman but do better to the unprofessional young lady who thinks facetiming on the clock while being paid is cute or will sustain her.

Owner response

Hi Porscha, First, we want to sincerely apologize for the long delay in getting back to you due to a technical issue that prevented us from receiving notice of your feedback.
We deeply apologize for your experience.
It seems like you are disappointed, and we would love to hear more about where we fell short.
Please reach out to our customer service team at your earliest convenience.
We can be reached at customerservice@potbelly.com.

I ordered the pair up of the wreck sandwich and the loaded baked potato soup.
The soup was amazing.
The sandwich was good.
However I was not expecting the bread to be toasted.
I would have preferred it not to be.
But over all the flavor was good

Owner response

Hi Diana, Thank you so much for the positive rating and for taking the time to post.
We truly appreciate our customers and work hard to earn positive feedback from great folks like you! Peace, Love & Potbelly,