Sandwich shop, Beverage distributor, Caterer, Deli, Fast food restaurant, Lunch restaurant, Restaurant supply store
This used to be my favorite sandwich shop.I ordered three sandwiches this evening through the app which I’m pretty proficient with.I am familiar that and select new things.I went and made an order and I looked at it with a fine tooth comb.I ordered three sandwiches with all of the vegetables and they put the wrong kind of cheese.I get home and none of the sandwiches have any vegetables.I called the shop And let them know and they said on their end it didn’t show vegetables.I know what I ordered.I’ve done it plenty of times with this particular sandwich shop.They did not offer any.Also not happy with their customer.Very unsatisfactory.I am disappointed.
Owner response
Hi Idalia, First, we want to sincerely apologize for the long delay in getting back to you due to a technical issue that prevented us from receiving notice of your feedback.We apologize for your experience.We appreciate you reaching out to us so we can continue to improve.We look forward to seeing you again soon. Peace, Love & Potbelly.
Used to be my favorite sandwich spot but now they always don't put everything you ordered.Happened twice in a row.Seems like the chicken quality has done down too. Not gonna go anymore.
Owner response
Hi, We’re so sorry that your experience did not match your expectations.Please help us to improve by providing more information on your experience.We can be reached at customerservice@potbelly.com.
My friendship with Subway is over! Potbelly is my new best friend, when it comes to having meatball sandwiches! Really though, the Mama's Meatball sandwich was delicious, and the fact that I asked for bacon in it...makes it more delicious! And this is in good walking distance for me, so I will definitely be back!
Owner response
Hi James, Thank you so much for the positive rating and for taking the time to post.We truly appreciate our customers and work hard to earn positive feedback from great folks like you! Peace, Love & Potbelly,
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