Potbelly

Name: Potbelly
Address: 1171 Olentangy River Rd, Columbus, Ohio, 43212, US
Telephone: (614) 453-1116
Price range: $
Rating: 4.10

Sandwich shop, Beverage distributor, Caterer, Deli, Lunch restaurant, Restaurant supply store

Location: 1171 Olentangy River Rd, Columbus, OH 43212, United States
Phone: (614) 453-1116
Price: $

Opening hours

Sunday: 10 am-11 pm
Monday: 10 am-11 pm
Tuesday: 10 am-11 pm
Wednesday: 10 am-11 pm
Thursday: 10 am-11 pm
Friday: 10 am-11 pm
Saturday: 10 am-11 pm

Food & drink

Vibe

Sandwich

By owner

Street View

Menus and Prices

Add Your Review

Reviews

Ordered delivery through their website.
Worst mistake I’ve ever made in ordering food.
Arrived 50 minutes late with absolutely no communication on their part, the bag was a total mess with the sandwich torn open, and at that it was the entirely wrong order- not a single item I had ordered was present.
When I called to request a refund, I was hung up on by their answering machine three times before getting an employee who told me it wouldn’t be filed until later this evening.
Guess I won’t be eating lunch today.
Won’t be ordering from or even going to this location for a long time.

Owner response

There's nothing like the perfect Potbelly order and we're so sorry to hear this wasn't your experience, Erin.
We'd love to chat with you about your recent delivery order experience with us.
Please contact us at customerservice@potbelly.com

The food is good.
The customer service leaves a lot to be desired.
The employees have a habit of using the same gloves for food and money.
It is a health issue.
It was brought to the employee's attention, and she acted like it was a nuisance to change gloves and remake the sandwich.

Black female working on 246 pm on 19th is beyond rude!! Also refusing to give her name.
I asked her for light peppers and she said this is light..
so I asked for some to be removed and she said OKAYYYYYY!!!! She literally shouted at me with a huge attitude and threw the peppers and half the ingredients in the trash very aggressively.
She should be fired..
this is not normal or even close to minimal customer service.
This needs addressed immediately.
This behavior belongs in the back end of things where she has no contact with people until she gets help for her behavioral problems.

Owner response

Hi, We would like to apologize for your recent experience and sorry to hear you were less than satisfied.
We pride ourselves on our service and the high-quality standards we maintain and would like to make things right.
Please reach out to us at customerservice@potbelly.com so we can discuss this directly with you.

Reservations