Noodles and Company

Name: Noodles and Company
Address: 1390 W 5th Ave, Columbus, Ohio, 43212, US
Telephone: (614) 487-8253
Price range: $
Rating: 4.20

Restaurant, Takeout restaurant, Pasta shop, Salad shop, Soup restaurant

Location: 1390 W 5th Ave, Columbus, OH 43212, United States
Phone: (614) 487-8253
Price: $

Opening hours

Sunday: 10:30 am-9 pm
Monday: 10:30 am-9 pm
Tuesday: 10:30 am-9 pm
Wednesday: 10:30 am-9 pm
Thursday: 10:30 am-9 pm
Friday: 10:30 am-10 pm
Saturday: 10:30 am-10 pm

Delivery

Sunday: 10:45 am-9 pm
Monday: 10:45 am-9 pm
Tuesday: 10:45 am-9 pm
Wednesday: 10:45 am-9 pm
Thursday: 10:45 am-9 pm
Friday: 10:45 am-10 pm
Saturday: 10:45 am-10 pm

Food & drink

Vibe

Pasta

Caesar salad

By owner

Street View

Menus and Prices

Add Your Review

Reviews

I ordered a salad from this location and the lettuce was slimy and brown, making my $12 salad inedible.
I called to let them know and the manager told me “I can assure you it wasn’t like that when we served it.” Last time I checked lettuce doesn’t wilt on my 6 minute drive home.
Zero customer service or apologies.
I will not be back.

Owner response

Hi B S, this certainly is not the experience we want our guests to have nor the impression that we want to leave with you.
We will look into this with our team at Columbus.
We would like to connect with you offline to get some additional information and to see what we can do to make this right.
When you have a moment, could you please reach out to us here: https://noodles-web.app.link/e/Zb9NVoWwrpb

Was sold a 1/2 a bowl is what they do now? I did have this 5 of 5 stars.
But you can get a full bowl.
Update Jan 2024: It is a lot better now.

Owner response

Hi Shawn! Thank you for the kind words.
We’d love to see you again soon! For your next visit, we wanted to share that you can earn freebies by dining with us.
Check out www.noodles.com/rewards.

I used to come here all the time.
My last order got mixed up, so I gently reached out and assumed it would get resolved.
I did get the following initial response, which was puzzling since I had provided the order number, date and items in the original inquiry… I provided the requested info again and it’s been 8 days without a reply.
I did follow up twice.
Nothing.
I also see other people had similar experiences on here. That’s unfortunate.
I’ll report back if they respond. First and foremost, thank you for reaching out.
We are extremely sorry that you received the wrong order. This is certainly not the impression that we would like to leave with you and will do our due diligence to make the situation right.
To help us look into the miss, if you still have your receipt or online order ID, that would help us tremendously? Or if you do not have either of those and paid with a card, a screenshot of the Noodles charge would also help.