Popeyes Louisiana Kitchen

This place is terrible with incompetent supervisors in charge .
However , I placed an order through the drive through , when I arrived at my home I noticed one of my orders was missing French fries & a biscuit .
The other order chicken was cold with an overcooked biscuit and a watered down drink with no ice when I specifically asked for a CHILLED mango drink.
I went back and informed the supervisor on duty at the time Joy, the order was wrong she decided to still make my entire order wrong again because she didn’t take the time to fully listen when I was telling her my order was made wrong .Joy stated the employees usually rush to make the orders and usually don’t pay attention so they can get the orders out fast .
As I am driving I check the order and still see the order was still missing fries.
I went back in the store now with both wrong orders and the drink , I informed the employee I will like a refund I don’t want anything .
The employee called Joy over and she already seemed annoyed that I brought back both of the orders the store made .
Joy did not want to give me my refund back because she stated she made my order again.
Not keeping in mind she still made the WRONG order a SECOND TIME, Joy is not professional whatsoever.
Idc what was made again if you still did not make the CORRECT order.
I still waited about 25 minutes to receive my refund, at first Joy told me to go on the Popeyes website to receive my refund because she wasn’t refunding my money in the store .
She “ refuses “ to refund me my money because she wasn’t the one that made the initial order and when I came back to the drive through she stated she gave me “ fresh food”.
So because you give a customer fresh food ??? The “ fresh” food was still wrong after the customer went home the first time , came back the second time to the drive through, left the drive through checked her order on the way home to notice the order was still wrong to begin with they’re not entitled to their refund ??? Joy and the other manager on duty we’re incompetent supervisors and don’t know what the they’re doing and if they don’t like their jobs they need to get a new one instead of trying to not give a customer their rightful refund .
As I was waiting for my refund another customer came back to the drive through and was asking for a refund as well .
I will NEVER spend money here again, my order was made wrong twice , the supervisors on duty was condescending and unprofessional !!! This store doesn’t even deserve one star, if their was an option to just write my review I would .

I’ve witnessed one of the most unprofessional Interactions in My life.
Tonight I was inside of this Popeyes, waiting to place an order, and I witnessed this young lady who stated that this was her second time coming back to the Store because they messed up her order twice.
The shift supervisor who I believe her name is Joy was very unprofessional.
She refused to give the young lady a refund and was telling her that she’s not giving her a refund because she wasn’t the employee who initially messed up the order.
Joy, then proceeded to say, I will only give you back five dollars you’re not getting all of your money back to the young lady.
At that point, the other supervisor intervened and began helping the young lady.

They always mess up with online orders.
Food is 1/10, mishandling with the online order.
I ordered three times today they missed my Mac and cheese ones, ones they missed my 4 pieces tenders they are just bullcrap.