Popeyes Louisiana Kitchen

Pick up order not ready after 30 mins.
They sell truff sauce but will not put it on fried chicken sandwich only blackened when you place a mobile order.
Lobby is never open during the day.
Drive thru wait time is about 20 to 30 mins wait.
I was told to park and wait 3 more minutes.
It's now several minutes later 4:57pm and I'm still here waiting after placing a pick up order at 4:53pm

The food was meh…The biggest issue was the woman at the register shouting out the drive thru window at another co worker.
It startled me and it was very unprofessional.
She was so distracted that she forgot to put utensils in my bag.
I guess I’m supposed to eat with my hands.

I had two personal online orders.
One they said that they did not see, and that they did not have my food items.
How can you not see the order if you’re describing the order to me at the speaker? So I was asked if I’d like the substitution, which I hesitantly obliged.
They didn’t have spicy chicken, nor anymore chicken sandwiches.
Mind you this is early evening.
Drove to the window I was told that my second online order had a 6 minute wait time.
25 minutes later out comes only one of my orders.
I told the young man that I’m missing an order, and what I’m missing.
He sent a young lady out to recommend that I cancel the order altogether.
I asked why ? She said that he didn’t give an explanation.
I asked for the mngr.
Why did I do that? She was just as garbage, rude, and unprofessional as the shift she was running.
She’s (the oldest mngr there;just to specify) The young lady came out , and said that the mngr asked if I could come inside bc she’s old and it’s cold.
(They’d asked me to wait by the garbage can….ewww , btw) I said to tell her that I couldn’t bc my babies were in the car(too young to sit in the car by themselves, and not to mention my infant son was asleep).
She comes out not apologizing for anything, but even upon showing my receipt, she was very nasty and rude, and I will NEVER patronize another Popeyes.
She ruined it for all of the locations.
It’s always some ghetto behavior, unfit, unprofessional, and incompetent leadership, food issues, ridiculous wait times, etc here, and I mean every single time.
The chicken is old, the boxes are torn, they give you what they want you to have instead of what you’ve ordered, the biscuits are bricks…it’s always something.
They need to trash this location, and put something more useful there like a Chic Fil A.
They have a much better and professional system.