Polly's Pies Restaurant & Bakery

EDIT: We reached out directly to you all before posting this review, with no reply.
You may review that contact form for all of the information needed and reach out to us from there. I usually hesitate to leave negative feedback, but our recent visit to this restaurant was unfortunately memorable for all the wrong reasons.
We placed a simple to-go order of a cinnamon roll and two iced coffees, expecting a swift pickup.
However, we ended up waiting 45 minutes amidst a surprising situation where despite the dining area being nearly empty, the service was notably slow.
This was compounded by a handful of patrons and seemed to overwhelm the staff, which was unexpected given the number of employees present. We appreciated the apology for the delay, though it was disappointing that no immediate actions were taken to expedite our order.
The staff, tasked with multiple roles, struggled to manage both the front and kitchen duties effectively. Additionally, the quality of the food did not meet expectations; the cinnamon roll was unusually dry.
This experience not only set us back on our schedule (I was late for a business meeting I traveled to California for) but also left us hoping for better.
We see potential here and genuinely hope the restaurant can enhance both its service flow and food quality.
Such improvements could make a significant difference in future customer experiences.

Owner response

Definitely 5* Plus! Service is very professional, tentative, and courteous.
The restaurant's decor, color scheme, and settings create a welcoming and comfortable atmosphere.
The food is affordable and the portions are just right.
I recommend the grilled sourdough burger.
It is excellent! Some of your menu choices are hamburgers, a variety of salads and sandwiches, soup, as well as appetizers, to name a few, mozzarella sticks, spinach artichoke dip, and chicken wings.
There's also a breakfast and dessert menu! The restaurant is easily accessible from the main road.
Parking is free.
Handicap accessible.

Owner response

The food was perfect! I went there around 1pm today and it was great.
The only issue I had was right now as of 8pm I’m on a trip out of state and I decided to slice some of the pie and eat it along the way and I just pulled a hair out of my mouth.
It was a really light brown(?) hair and my hair is incredibly dark.
Also it was too short to be my hair.

Owner response