Pizza Hut

I went to order a meal for my family, because we love Pizza Hut.
I got there a bit early, so waited inside the restaurant.
First thing I hear from your employee, Jesse the face tattoo guy was, "there's gonna be an hour wait" I then tell him that my food should be ready here shortly.
He then say something about how my food's gonna take A little bit longer than what the app says.
I say okay.
I wait about 15 minutes and proceed to go to the counter.
And ask about my food.
I'm told that it's still not ready in that I will be told when it is ready.
But at the same time, this guy spends five minutes telling me how busy it is without actually making my food.
I'm asking him that I want him to make my food and stop talking to me, He then asks me if im his boss and if I tell what to do? I tell him that he's been calling me "boss" about 10 times now, asks me if I want a refund I say no, he then yells to the back of the kitchen for them not to make my order (turns out hadn't started on it yet) then threatens me under his breath saying "if i wasn't clocked in" super unprofessional, shame on you Pizza Hut!! P.s 3 weeks later, the owner hasn't reached back out.

Owner response

Worst Pizza Hut Ever get pizza from anywhere else but here.
Placed an online order for group lunch 10 pizzas.
Went to pick up on time to find out she canceled the order because whoever took the order put in the wrong phone number so I she couldn’t confirm to make them.
Whatever I asked her to please make them as I am here to pick them up.
She proceeds to ring up a different order not honoring the online prices because of their own mistake.
I call to place the order online to get the online price and ask if she can start making them as I have a group waiting for lunch she says no and walks away.
She was the only one working which was not her fault but it was very clear she didn’t want to help.
Worst customer service ever.
Ended up leaving and going to Peter pipers I will not be back.

Owner response

I had not been to this Pizza Hut in a long time.
I used to family here when we lived closer to the area.
I was pleasantly surprised by the changes I saw.
The restaurant has been updated and remodeled and it looks much better than before.
The food was good too.
The order was accurate and tasted great.
The staff was friendly and helpful.
Will order from here again wherever we get Pizza Hut.