Taco restaurant, Mexican restaurant, Tex-Mex restaurant
At Taco Cabana on Marbach Rd in San Antonio, enjoy a casual Tex-Mex experience that embraces fast service and a lively atmosphere perfect for families and students alike. Known for its delicious cocktails and comfort food, this affordable taco haven offers a variety of dining options, including breakfast, lunch, and dinner. While the location is praised for its cleanliness and friendly staff, some guests have noted inconsistencies in service and orders. With ample outdoor seating, free Wi-Fi, and plenty of parking, it’s a convenient spot for a quick bite or a relaxed meal.
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First of all I was not greeted.The cashier spoke NO English and did not understand English.Another young lady came and did not understand no English so I asked for manager.Manager said she is from Columbia and understand NO English.Why was she trying to take the order.I asked for a pound of fajita.I saw them get already cooked fajitas from a holding pan.I wanted fresh cook fajitas NOT COLD ALREADY COOKED BURN DRY FAJITAS.THEY STILL GAVE ME THE ALREADY COOKED COLD OVERCOOKED DRY FAJITAS.TOO MUCH MONEY FOR WHAT I WAS SERVED AND BAD CUSTOMER SERVICE.The WORST TACO CABANA IN TEXAS! NEVER COMING BACK! TERRIBLE FOOD & SERVICE.Please Get a REAL MANAGER WHO CARES ABOUT CUSTOMER SERVICE.
I ordered a cabana bowl with no lettuce and no pico.With sour cream and guacamole which I was charged extra for and the bowl was completely dry.No sour cream no guacamole.I called the store and just got an answering machine.I left a message and called 10 times after that thinking someone would answer if it kept ringing but they must have had the phone on silent because no one answered.Didn’t get a call back .
Owner response
Hi Crystalyn, we're truly sorry to hear about your disappointing experience with our cabana bowl.We apologize for the lack of sour cream and guacamole, as well as the unresponsive customer service.Your feedback is valuable, and we'll address these issues with our team.Please reach out to customercontact@tacocabana.com and we can further assist.
I went through the drive-through yesterday & realized the price of my order was incorrect, so I kept questioning the woman & she made it seem like I was crazy & when I asked the exact price for each item she insisted I wasn't adding correctly.Finally, she repeated my order with 1.99 for a small cup of water & even if that is their actual policy, which is ridiculous, she shouldn't have made it seem like I was stupid! I advise avoiding this location not only for this inconvenience but for past experiences as well!
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