Barbecue restaurant, American restaurant, Family restaurant
I picked up some lunch for my bf and I on his lunch break today.The Rancher plate and a #7.My receipt says the cashier was Sara M P, not sure what that means but she was great whomever was at the window.Punctual, had a great attitude.Made conversation while she worked and maintained professionalism at her work place.I drove off before looking, which in the past was a mistake but much to my surprise my order was correct! Great customer service, great experience today.
Owner response
We're happy to hear about your positive experience, Dora.Thank you for sharing your experience with our West Military Dr.location and our fantastic employee, Sara! We will be forwarding your feedback to the Area Manager of our West Military Dr.location, so they can receive the recognition they deserve.As always, we appreciate your business.
Embarking on a culinary rodeo, I lassoed myself the Rancher Plate, starring brisket and sausage, with a trio of sides: mac and cheese, potato salad, and the infamous coleslaw.The meats, while tipping their hats respectfully, didn't quite spur my taste buds into a wild gallop—decent, yet missing that Yeehaw! factor.The sides, however, seemed to have missed the roundup entirely.The mac and cheese and potato salad were like tumbleweeds on the prairie—present, but unremarkable.As for the coleslaw, it was as if the chef forgot to season it on purpose, making it as exciting as watching paint dry in a ghost town.A culinary adventure that turned into a quest for flavor, where the treasure was nowhere to be found.
Owner response
Nilton, we apologize for the quality of your meal.Please contact us at https://www.billmillerbbq.com/contact-us/ and fill out our compliments, concerns, or complaints form.Our team will be reaching out to discuss your visit and make this right.Thank you.
Management at this location is horrible.They over work their employees with no breaks and lunches on time.Send employees home early and put their duties on other employees causing them to be over worked.Yes, I have reported to corporate.Apparently they were going to have district manager call me but it’s been over two weeks and no call yet.How do I know all this because my daughter was an employee there and glad she is no longer there! Coming from customer service experience it starts with management majority of the time!! If you mistreated you are not going to appreciate your job and provide the services 💯!!
Owner response
Valerie, we're sorry to hear about your daughter's experience.Please contact our personnel department at 210-225-4461.Thank you.
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