Peter Piper Pizza

I'd like to first say that I love PPP, always have.
Their food is reasonably priced and the lunch buffet is worth the money, especially during these economic times. The one comment I have today is about the salad bar.
I wanted the Caesar salad.
The romaine lettuce was not cut down into manageable pieces, and the dressing and Parmesan cheese weren't tossed into the giant sized lettuce.
It was if the preparer put the dressing and cheese into the bowl, threw the large lettuce leaves on top, and said, "To hell with it" and put it out on the buffet line...or maybe he or she just lost interest.
Either way, it was disappointing.
I did mix the salad in its bowl as best I could before putting some on my plate and used a fork and knife to cut the lettuce down.
Maybe the preparer got busy and thought he or she did all that was to be done to the salad. Oh, one more thing, several of the pizza pies were overbaked and had crust that were like crackers.
But the toppings were good. We'll still be back.
We're counting this as a fluke.
LOL The photo with the finger is to try to illustrate the size of the lettuce pieces.

Owner response

I am writing to express my profound disappointment regarding the service experience my family and I encountered at your establishment on Friday, March 8th, at approximately 6:15 PM.As frequent patrons of your establishment, located conveniently close to our residence, it pains me to report that our recent visit left much to be desired.
Despite only approximately 40% of the tables being occupied, we experienced considerable delays and encountered significant issues during our attempt to place an order.Our frustration began when we waited nearly 10 minutes to place our order, with only two parties ahead of us.
To our astonishment, upon attempting to convey our order to the gentleman serving us, we were repeatedly interrupted and informed that the kitchen was severely backed up, with wait times of 45 minutes to an hour.While we understand that unforeseen circumstances can lead to delays, the manner in which this information was conveyed to us was unacceptable.
Rather than transparently informing us of the situation and providing an estimated wait time, we were abruptly denied the opportunity to place an order and instructed to return later.This approach not only lacked professionalism but also left us feeling disrespected and undervalued as customers.
It is imperative for any establishment to prioritize clear communication and customer service, especially during challenging periods.I believe that there is a significant opportunity for improvement in the training and support provided to Mr.
Benito and his colleagues, as well as a reassessment of operational protocols to ensure that similar incidents do not occur in the future.As loyal patrons, my family and I sincerely hope that you will address these concerns promptly and take proactive measures to enhance the overall service experience at your establishment.

I finally checked this place out cause my daughter had an elementary school fundraiser here.
It was a great place to take the kids because who doesn't love pizza, games and prizes, and yummy desserts?! The staff was all very friendly and accommodating despite the place being a madhouse with all the hyped up elementary school kids running around having the time of their lives.
They also got the food out quickly and it was quite good! Great place to take the family and the prices aren't bad either.
Definitely come here and check it out when you can!

Owner response