Jack in the Box

This jack in the box has the best customer service.
The guy at the counter, Antonio is a kind gentleman that goes above and beyond customer service.
He made our short trip to jack in the box feel like we were at a restaurant.
Would love to be helped by him again in the future.
In fact, that sort of customer service is why we drive 10 min extra past another jack in the box to come to this location.
And the food is better here too.

Owner response

We go to this Jack in the Box fairly often because it is near our home.
The food is always good but the service is just okay.
They also have really bad fountain drinks so we don' t order those anymore.
I like the location of this Jack in the Box but it isn't very friendly.

Owner response

I often visit this location and have NEVER had any issues with the quality of my food.
I've ALWAYS enjoyed hot, fresh and flavorful food here. I've tried various items on the menu and for institutional fast food, the food quality is consistently good, often inviting and even surpassing expectations. The service is mostly top notched, it can often sadly be lame, mostly from inattentiveness on the part of the staff that doesn't seem to monitor the front counter as closely as they should. While I've never been mistreated here, l rarely ever feel treated here.
I don't feel that my business at this store is truly valued or fully appreciated as well as it should be. The parking at this store simply sucks.
Often it's cramped and limited mostly by the auto repair place that shares the same parking lot.
But it's equally hard to find up front parking because it blatantly seems that the staff instead parks in all the spaces directly in front, thereby denying paying guest those same spaces. Odd and rather selfish behavior! I don't blame the self centered employees for this, l instead blame the lack of adult leadership and management oversight that allows it to happen. While the food is good and the place is clean, there is clearly vast room for improvement here, indifference seems to rule supreme at this location . Beware the lollipop of mediocrity, one lick and you'll suck forever.

Owner response