Sandwich shop, American restaurant, Takeout restaurant, Restaurant
There are very few times I have received such kind and intentional customer service anywhere, let alone a chain sandwich shop.No less than 5 employees greeted me, remembered my name, and said goodbye to me and all I did was pick up my online order.Fries were fresh, order was perfectly accurate, and the cookies were bagged right against a hot sandwich so it was warm when we went to eat it.I never expected to leave a review for a Penn Station but this team deserves every star available.To the team working lunch on Friday 2/23/24, thank you to each one of you!
Owner response
Thank you for your review! We're glad you enjoyed!
Honestly guys…these fries compared to the video that’s posted here showing actual fresh fries is really disappointing and a waste of my money.
Owner response
I'm so sorry to hear about your experience! Would you mind telling us more on our online form at www.penn-station.com/contact.php so we can send your message to the proper store owners for you? Thank you.
Average to better sandwich shop.Portions aren't like they used to be, but shrinkflation is real.Almost always enjoy my food here, but there is a bad miss on rare occasion.Favorites are the grilled Italian and cheesesteak with onions and mushrooms.Recently had the chicken parm and it was good as well.Parking is average and finding a spot isn't an issue.
Owner response
Thanks for being a fan! Come back soon!
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