Bob Evans

I love Bob Evans.
Every time I go, I am treated well and the food is well-made.
This particular, Bob Evans was no exception.
Everything was immaculate.
The food was hot and fresh and the service was perfect.

Owner response

Not been to Bob Evan's in a very long time.
Really disappointing.
Only 1 other table seated and waited 45 minutes for stale biscuits and chicken that didn't resemble what I ordered swimming in gravy.
No milk available, tried the apple juice and it was apple water.
No breading on the chicken, luke warm mashed potatoes and green beans.
My kids asked for Wendy's before we even left our table and threw away more than ate.
I now see why the parking lot is always empty.

Owner response

Service was amazing and the restaurant itself was very clean and lovely. However, they don’t allow substitutions to their recipe whatsoever.
I wanted an omelet and since they didn’t have a vegetarian option, I asked if I could order the Three Meat & Cheese Omelet (second expensive omelet on the menu but with the most ingredients with 7 different ingredients) but substitute the 3 different meats for bell peppers, diced onion and spinach as well as removing one of the cheese it comes with. My kind server let me know that she cannot make that accommodation due to policies and my only option is to order a BYO omelet with all the veggies I want and just pay extra 50¢ per ingredient.
It ultimately ended up being the most expensive omelet on the menu while it was only 5 ingredients that all are vegetable. * Three Meat & Cheese Omelet $11.39 vs BYO with 5 Veggies and Provolone cheese $12.59 ($10.59 for 2 ingredients + $2 for 4 more at 50¢/ingredient)* But it satisfied my cravings and lack of time to make my own omelet, so I still left happy. Please keep in mind that the servers don’t make those decisions, they are hired to follow them.
So don’t use this as an excuse to berate the staff.
I’m sharing my experience so that it doesn’t take you by surprise if they are unable to meet other accommodation requests.