Penn Station East Coast Subs

This has become mine and my best friends new lunch spot!!!! As a vegetarian, they have THE BEST veggie sub I’ve ever had.
I get the east coast style with all the veggies except green peppers.
Zac is AWESOME.
Great service, friendly, and the food is so fresh. I always look forward to my weekly sub from here.

Owner response

Came here for a sandwich a couple months ago.
I specifically told them no sauce because I am allergic to mustard.
When I got home and took a couple bites mustard was on it! Came back the next day with the sandwich hoping to have it remade… and you know what the manager told me? He cannot remake the sandwich but will send me a free coupon for a sandwich in the mail and also gave me a cookie.
Do you think I received the coupon? Hell NO.
This business sucks, all he had to do was remake my sandwich and I also informed him I was allergic and had an allergic reaction, do you think he cared? This place needs to treat their customers better.
Honestly, I don’t see this place staying open if they don’t create better hospitality and value towards their customers.
Good LUCK, had a allergic and lost $20.

Owner response

I went to Penn station located at 142 Gallatin Pike S, Madison, TN 37115.
I walked in the store ,head to the bathroom and there was immediate rudeness from the manager Karina.
She rudely stated that the bathroom was customer only ,I said to her I'm ordering just washing my hands 1st.
I came back out ,ordered.
The young woman taking my order ,her shirt was completely unkempt and covered in what appeared to be animal hair.
I decided to ignore it until she started handling my food.
I did not know her name, I decided to ask her ,her name and let her know it's not sanitary to come to work unkempt and handle people's food.
A animal hair could have ended up in my food.
Something I paid for and had to consume.
But instead she refused to let me know her name (just to properly address her) stating that their policies allow them to refuse to identify themselves.
I Just went and requested a refund, the manager Karina asked why.
I stated that the customer service was horrible and her worker was unkempt/unsanitary.
I took a picture of the front of the establishment and the manager came up to MY CAR AND HARASSED ME!! THREATENING ME WITH THE POLICE, TRYING TO INTIMIDATE ME...CALLING MY RELIGIOUS HEADWRAP A "RAG" Do not eat here!! They are rude,hostile,they discriminate against peoples religious attire.

Owner response