Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 1806 Gallatin Pike N, Madison, Tennessee, 37115, US
Telephone: (615) 732-0012
Price range: $
Rating: 2.40

Mexican restaurant, Caterer, Fast food restaurant

Location: 1806 Gallatin Pike N, Madison, TN 37115, United States
Phone: (615) 732-0012
Price: $

Opening hours

Sunday: 10:45 am-11 pm
Monday: 10:45 am-11 pm
Tuesday: 10:45 am-11 pm
Wednesday: 10:45 am-11 pm
Thursday: 10:45 am-11 pm
Friday: 10:45 am-11 pm
Saturday: 10:45 am-11 pm

Food & drink

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By owner

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Reviews

So first time going to the location.
Going through the line food was low and they were scrapping food out just to get me and my hubby our bowls… still I didn’t say anything- after all taking initiative goes a long way in customer service.
I don’t want to HAVE to ask for more veggie or more meat… anyway then trying to check out was a joke.
This person didn’t address us, didn’t look up or any sort of acknowledgement.
At first I guess she was “hiding her phone” but after us standing there for awhile… long enough for me to take pictures without her even knowing 😒 left me with bad taste.
I’m HUGE on customer service and she was so rude and unprofessional.
Another girl eventually rang us up but my goodness.
Terrible customer service!

Find better employees or shut the whole place down.
I’ve been to countless Chipotles in my lifetime and this is miles worse than any I’ve ever been to in multiple occasions.
White gentleman, little over 6 feet tall, probably around his 40s, peppered hair, lanky - I go through the line and ask for a bowl.
As I get to the toppings section, all of the veggie sides / containers are empty.
I asked him if he had any in the back and he says no.
I look over his shoulder and the to-go section has the same veggie sides, filled to the brim.
Keep in mind this is on non-busy hours.
But then I ask for more chicken and he was quick to rudely say “THAT’LL BE EXTRA” - OK dude.
Food is good but the service and inconsistencies ruin the entire experience.

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

My worst ever chipotle experience! 😱 it was not my 1st time to eat chipotle so i really know what to expect! but i was really dissappointed of this location, from the service, with the tall white guy who is very intimidating, that has an attitude of being racist🤨, and the serving size was so little and the music blasting in our ears i could barely hear my friend who was right next to me.
Also I had 7 chucks of chicken and my sister had her bowl filled half way.
Please read your comments and make some room for improvment! With all being said by far my worst Chipotle exprience ever.

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

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