Helen's Hot Chicken

Name: Helen's Hot Chicken
Address: 1915 Gallatin Pk N 105, 1919 Gallatin Pike N, Madison, Tennessee, 37115, US
Telephone: (615) 239-8502
Price range: $
Rating: 3.10

Chicken restaurant, Soul food restaurant

Location: 1915 Gallatin Pk N 105, 1919 Gallatin Pike N, Madison, TN 37115, United States
Phone: (615) 239-8502
Price: $

Opening hours

Sunday: Closed
Monday: 11 am-9 pm
Tuesday: 11 am-9 pm
Wednesday: 11 am-9 pm
Thursday: 11 am-9 pm
Friday: 11 am-9 pm
Saturday: 11 am-9 pm

Food & drink

Vibe

Fried chicken

French fries

By owner

Street View

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Reviews

***Long review*** First off, I'm a huge fan of supporting one's own community, plus I too am a business owner, so this is not an easy review to write. However, Helen's you have got to train your people better! Last year it was the rude girl with the sour attitude taking orders that ran all your customers away. This time it's the sense of common decency that scares me away. Yesterday I ordered take out and headed to the office to eat, only to see that one of my pieces of chicken looked like it was in a very bad condition, it was black and looked as if it was cooked congealed blood.
I would never serve this in a cooked form, so I know it looked worse when it was raw.
Why would you put that on someone's plate? Makes me wonder if you dropped my food on floor would you have enough respect for me as a customer not to put it on my plate, would you respect me enough to wash your hands before handling my food, or to clean the surfaces that you prepare my food on? The lack of consideration just leaves too much room for me to consider trusting this establishment.
There's a mutual agreement between the customer and the establishment, "that once I pay the price you ask, you will give me safe, and good food that I can eat...".
I ask would you eat this?

Absolutely LOVE the food, ambiance, and atmosphere.
The lady Rokeya who took our order was very polite, courteous, and accommodating.
Will definitely be back here again.

I had a call in order it became really complicated I got there and the drink machine did not work but instead they had cans sodas and I was offered one that was said to be available when I asked for it it wasn't available the communication was lacking the food was fresh the fries were well seasoned the chicken didn't have a bit of spice to it and was very bland.
I've had this chicken several times before and this wasn't the way that I remember it tasting all those times maybe this was just a bad day or the recipe wasn't followed through correctly.

Reservations