Papa Johns Pizza

The driver showed up with cold pizzas, and they cheated me out of one of my toppings instead of contacting me to offer me a substitute.
What's the reason of providing your number when ordering if they don't use it.
This was a very bad experience, and I didn't get what I paid for.
But I guess this how they operate in this area, because I've had the same issue with their competitors, that's why I switched to see if there was any difference.
And looking through the reviews, I noticed the owner only answers to positive feedback, but ignores when there is an issue, so I've also reached out to corporate, because you don't do your job just when you feel like it.
NOT better pizza, or service.

I hate to even give it a one star first off I walked in the lady that was ringing me up was nice at first she told me how much my pizza was I paid her she had no gloves on she touched the money went straight from the money and went to the food and touched the crust and the cheese with the same hands that she touched my money with! The crazy part about it is when I told her aren't you going to wash your hands you just touch my money and then touch my food she tells me it does not matter because she's putting the pizza in the oven instead of apologizing saying of course I can wash my hand I apologize I will make your pizza she did not do any of that I told her to give me my money back she threw my money on the counter with a nasty attitude.
I would never return back to Papa John's.

I order pizza today and my delivery driver name Shanon D Souza was great and very nice and polite I have extra and he went to corner store to get change and came back quick with my change we need more honest people like him in this world you rock keep up the good work