Panini Kabob Grill - Del Mar

The koobideh kabob is always under cooked they need to adjust their grill since the bottom part of the koobideh is cooked well but most part is not

Disappointing Customer Service: A Review of Poor Management Response at Panini Del Mar. My recent dining experience at Panini Del Mar location left much to be desired, particularly in terms of customer service provided by the restaurant's manager.
Despite a substantial order totaling over $160, a simple request for extra dressing for my salad was met with a disappointing and unsatisfactory response from the manager. Upon realizing my oversight in not requesting extra dressing for my salad, I approached the manager to inquire about obtaining additional dressing.
Instead of acknowledging my request and seeking to accommodate it, the manager defended their employee's decision to offer extra dressing for an additional charge. The manager's reaction was not only dismissive but also demonstrated a lack of empathy and understanding towards my situation as a customer.
Rather than prioritizing customer satisfaction and striving to resolve the issue amicably, they chose to uphold a policy that prioritized profit over customer experience. As a patron who had already spent a considerable amount on my order, I found the manager's refusal to provide a simple accommodation both disheartening and unacceptable.
Their unwillingness to rectify the situation and their insistence on charging extra for a basic request left a sour taste in my mouth and overshadowed an otherwise enjoyable dining experience. In addition to the disappointing response from the manager, I must also express my disappointment with the lack of flexibility and understanding displayed by the restaurant's staff.
In a competitive industry where customer loyalty is paramount, such inflexibility and reluctance to accommodate reasonable requests are detrimental to the restaurant's reputation and long-term success. Overall, my experience was marred by the poor customer service provided by the manager.
Their failure to address my request in a satisfactory manner reflects poorly on the restaurant's commitment to customer satisfaction and tarnishes its reputation in my eyes. I regret to say that I cannot in good conscience recommend Panini Del Mar ] to others based on my recent experience.
Until the restaurant addresses its shortcomings in customer service and demonstrates a genuine commitment to prioritizing the needs and satisfaction of its patrons, I will be taking my business elsewhere. Disappointed and disillusioned, Pepe.

2024 review: Delicious Kabob and great service, I have noticed Kabob is inconsistently grilled, with portions both burnt and undercooked. Still my favorite place for Koobideh🌟 2018 review: It is my first time that I am giving 5/5 stars to a restaurant.
I was really surprised by tasty food, service, portions,prices,vibe,... I recommend here definitely.
I hope all those good things that I mentioned are for everyday. We ordered Family meal but we changed chicken with Koobide and Flat iron Kebab, it came with two different rices and two different Salads.
It was enough for 4 people. But I have to say finding this place according to Google map was a pain.
I have been there just once.
We will be back soon once we need more calories 😄