Panera Bread

Name: Panera Bread
Address: 2925 Heritage Trace Pkwy, Fort Worth, Texas, 76177, US
Telephone: (817) 898-6046
Price range: $$
Rating: 3.40

Cafe, Bakery, Breakfast restaurant, Caterer, Coffee shop, Delivery service, Takeout restaurant, Salad shop, Sandwich shop, Soup restaurant

Location: 2925 Heritage Trace Pkwy, Fort Worth, TX 76177, United States
Located in: Alliance Town Center
Phone: (817) 898-6046
Price: $$

Opening hours

Sunday: 7 am-9 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-10 pm
Saturday: 7 am-10 pm

Delivery

Sunday: 7 am-9 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-10 pm
Saturday: 7 am-10 pm

Food & drink

Vibe

Salad

Chicken sandwich

Sandwich

Breakfast Sandwich

By owner

Street View

Menus and Prices

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Reviews

There was a ladybug in my salad.
I noticed while eating it at home.
When I called they said I would have to come in to get a refund or have anything rectified since it was a drive thru order.
When I explained to them that I still had the receipt they didn’t care.
I was directed to the online customer support.
I was then told that normally with their regular customers they can just solve this over the phone and they couldn’t help me.
Terrible customer service.

Don’t order from this location! They gave us someone else’s order and when I drove back to get the $60 worth of food we paid for, they made our actual order and put hair and dirt in the sandwich we order.
All the manager had to say was, “I’ll speak to our Sandwich Artist Nicole.
She does have long hair.” Hello! What about the significant amount of dirt like they drug the sandwich before wrapping it up.
Disgusting!

On Friday we decided to try Panera bread for dinner.
Got two sandwiches, 2 orders of Mac and Cheese; chips and bread, and were supposed to rung up for a chocolate chip cookie.
When we got home, we found that one of the sandwiches was wrong and that we were missing the cookie.
We called and let the manager know what happened and she said we were never rung up for the cookie and that next time we came in Panera would give us the right sandwich for free.
We came back in today and got pretty much the same order but Instead of one chocolate chip cookie we got two kitchen sink cookies.
Get home to discover that the free sandwich we went to get replaced from the first mess up was completely missing from the bag! And they skimped us on the bacon Mac and cheese.
Literally 10 pieces of bacon.
Waited 20 minutes in line both times for wrong/incomplete orders.
Second time had to drive back 20 minutes so that we all had food to eat.
Tried calling the second time to get them know we were on the way so the sandwich would be ready and no one picked up the phone until the 3rd time we called.
They did apologize and make the sandwich.
Food is good but the experience both times was less than pleasant.
Extremely frustrating and upsetting.
We will not be back to this location again.