NACHO'S FRESH MEX

I wish I could give this place 6 stars.
Been coming for years, and they are constantly great!!!! Their salsa is the best in st charels and their chips have been freshly made and hot everytimw ive been there. I highly recommend their horrchata.
My best friend and I used to go there after working cars in the summer, and her and I would cool down with some.
They come out in these giant mugs and trust me, you get your fill 🤤 I've never had bad service here, not once.
They're the best and take great care of you without being too much or pushy.
They have always struck the perfect balance of being there when you need them and then gone to let you enjoy your food. I cant say enough about this place!

So we got ignored when we walked in.
The restaurant was empty, and the service was terrible.
I asked for a 2nd salsa and never got it.
I had to ask another server for help.
We got it just before the food came.
All of the employees were just standing around the cash register talking instead of helping people.
The guacamole was very dark like it was already bad.
We had to ask for our waters to be filled.
The food was pretty good, but the service was terrible.
If it's that bad when they are slow, it's going to be worse when they are busy.
Will never go back.

Super stingy with chips on to go orders, smallest to go cheese dip locally for the price (maybe 6oz, cost $6) and they charge almost $2 to go fee.
Not worth it. I'm on the spectrum so I ask a lot of questions, am very direct, and most people perceive me incorrectly, especially when I'm caught off guard about things I wasn't expecting. I had wanted to order online but you can't modify 'no beans' thru DoorDash.
Was very surprised by the to go fee, as you don't find that ordering inside most restaurants - which I was verbal about not liking, but still tipped.
And then when I went back and asked for more chips after seeing how small the bag was, got told that would be an upcharge next time, which I understand.
(I usually will ask upon ordering for the single bag they give to just be filled to the top, please don't fold it closed, and as I tried to share that/see if that would be ok next time - because my neurodivergence is so verbal- that's when I was told I was rude and that nothing was in her control (which I understand....
trust me I get it, I know I'm annoying/frustrating, which I why I didn't want to order in person, but I genuinely don't mean to be and tried at that point to tell her but she walked away.
So yes, as I left, I repeated the experience wasn't worth the money) *Also no lunch veggie fajitas 😞 Spent $25 for my fajitas, and cheese dip at noon, and it would have been more with the extra chips in the future.
Alas, I won't be back and I really really wanted to love the experience, I'd been so excited to try them. *To be fair food is good, but not worth the upcharges