Fast food restaurant, Breakfast restaurant, Coffee shop, Hamburger restaurant, Restaurant, Sandwich shop
This review serves as âproofâ for the manager, Steven, for my messed up order this morning. Back story: a few weeks ago, I ordered two sausage egg McMuffins with NO SAUSAGE and my order was messed up.I called and spoke with the manager named Marissa.She advised me to come back when I can and mention that she said to remake the order.I am not able to come to this location but every once in a while when I work over here. Flash forward to today, I was in the area for work and wanted to stop for breakfast.I ordered four sausage egg McMuffins and clearly stated, NO SAUSAGE - JUST EGG AND CHEESE.I got to the window and explained how Marissa told me she would comp my two sandwiches from my previous order, the sweet lady rang me up and I paid for just the two extra sandwiches I ordered and my water. I get to work and see all four sandwiches with just sausage and cheese.đ¤Śđźââď¸đ¤Śđźââď¸đ¤Śđźââď¸ I called and a manager named Steven answered the phone.He then asks if I can come right back, I said I cannot..I do not have endless time I can just drive around and fix peoples mistakes.This phone call also took place at about 10:15 am, so thereâs no way I could have made it back by 10:30 (when they stop serving breakfast), even if I had the time to try.He said to keep the receipt and come back and he will take care of it next time.I DID NOT RECEIVE A RECEIPT.He asks if I can keep the bag of food and come back tomorrow.I said I wonât be able to come back until probably next week as I donât work over here very often.He said to keep the bag of food to serve as âproof of the transactionâ.I said âyou want me to keep a bag of rotting food for a week?â He said yes.I told him I am absolutely not doing that. He eventually said he would just write my name down and I wonât need to save the food until my next visit. I go to a different McDonaldâs location near my house multiple times a week and they do not mess up my order, never have.I will be happy to provide a screenshot of my checking account transactions.I do not have a reason to lie to McDonaldâs to get free food. So here is the âproofâ for you.
They have the worst manager in the morning that I've ever dealt with.I deliver food and eat breakfast often at McDonald's.This woman treats people like they are all scum I've never seen anybody treat human beings in such a terrible way and such a consistent I'm one of the most patient and polite people around I'm extremely pleasant in this lady isn't even nice to me she doesn't deserve to be paid a manager's wage.She treats customers like their problem no matter what she treats her employees even worse somebody needs to do something about her this is the only McDonald's that is consistently not concerned about people in the lobby strongly considering never going here again simply because of that manager is such a mean person
Daniel in the drive thru is always so pleasant. He just makes the morning great because he is so nice and seems so happy to be helping you and seems like a happy employee. You don't get that from all fast food places. Some don't smile and don't seem like their happy in their jobs. Need more customer service people like Daniel. Thank you Daniel for always being so pleasant.
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