El Pollo Loco

Name: El Pollo Loco
Address: 1715 S Power Rd, Mesa, Arizona, 85206, US
Telephone: (480) 218-1116
Price range: $
Rating: 4.10

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

Location: 1715 S Power Rd, Mesa, AZ 85206, United States
Phone: (480) 218-1116
Price: $

Opening hours

Sunday: 9:30 am-10 pm
Monday: 9:30 am-10 pm
Tuesday: 9:30 am-10 pm
Wednesday: 9:30 am-10 pm
Thursday: 9:30 am-10 pm
Friday: 9:30 am-11 pm
Saturday: 9:30 am-11 pm

Access

Sunday: 9:30 am-10 pm
Monday: 9:30 am-10 pm
Tuesday: 9:30 am-10 pm
Wednesday: 9:30 am-10 pm
Thursday: 9:30 am-10 pm
Friday: 9:30 am-11 pm
Saturday: 9:30 am-11 pm

Delivery

Sunday: 9:30 am-9 pm
Monday: 9:30 am-9 pm
Tuesday: 9:30 am-9 pm
Wednesday: 9:30 am-9 pm
Thursday: 9:30 am-9 pm
Friday: 9:30 am-10 pm
Saturday: 9:30 am-10 pm

Food & drink

Vibe

Salad

By owner

Street View

Menus and Prices

Add Your Review

Reviews

The cook was on point but and the food was delicious I don't like that El pollo doesn't have black beans anymore and they don't even put out fresh peppers and sauce anymore smh!

Owner response

We are grateful that you took the time out to leave us a review.
Your feedback helps us to improve service for everyone.
Hope to see you again soon, Sedrick Vaughn!

While placing your order at the drive thru, the question always is, "anything else, anything else"? It's always asked with a rude, annoyed tone.
Then at the window you're often ignored or left sitting for minutes.
The sauces are missing no matter how many times you ask.
The prices in this economy have skyrocketed and yet the customer service has tanked.

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.

I came through the drive thru a couple days ago in the evening and the entire team working were working together on getting things ready to close while preparing the food I ordered.
It was awesome to see the team laughing, having fun, and proactively working together while who I am guessing was the manager was giving them praise on the great day they had today and awesome job they were doing.
Everyone inside was focused and moving while enjoying each other.
This gets missed so much in the everyday hussle and it made my day just being by the drive thru window and overhearing and seeing everyone knocking things out and upbeat together.
This was my first time stopping at an El Pollo Loco and the food was some of the best as well.
Definitely have to recommend this location and the team.
Great food and positive energy environment.
I will be coming back in the future.
Keep up the awesome work.
It makes a huge difference.

Owner response

Thank you so much for this great 5 star review, Gabriel.
We really appreciate your business and helping to spread the word about El Pollo Loco!

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