Marco's Pizza

Our order came quicker than any other pizza order would have.
The cheesy bread and brownie were amazing.
However, the pizza was so greasy that it was hard to eat.
It ended up making us not feel good.
May give it another go at some point, but not any time soon.

Owner response

I was extremely disappointed.
I had been waiting to try the deal--Buy one Large one-topping pizza get pizzoli free.
The pizza was greasy and made all of us feel bad after eating.
The pizzoli was burnt on both sides.
When I called and informed the manager, he did not fix my problem.

Owner response

I am not looking free items nor am I looking for coupons.
I just wanted to let someone know that my first experience was not good.
In this economy, spending over $70 for a meal much less pizza is a luxury for most families.
For that luxury to be tainted by a bad experience and food that is not edible is very disappointing.
I do want to say that the one man that was working was extremely nice.
He was frustrated with his coworkers but was very pleasant to the customers.
I understand that the ticket machine was down and orders were not printing out but properly trained food service workers should be able to think on their feet.
Instead of complaining about someone not coming in, write down the orders for that one man to work the orders coming in.
When I say that one man was the only one working, I mean he prepped the dough in the back, prepared the food, cooked, cut, and greeted customers at the counter.
One person worked on the ticket machine.
3 others wondered around the back as if they didn’t know what to do.
Complaining about various things. A man in a red shirt finally jumped in to expedite food.
He asked me 7 times what I ordered.
At one point I gave him my phone so he could get my order together.
He tried hard to get it all together but he was overwhelmed with a large order.
He brought me part of my order.
I explained that I was still missing something and the wings had the wrong sauce.
I tried to help out by asking to making the other wings with the sauce that was meant for the wings already made.
He put my order on the counter, walked off to make the remaining item.
Did not put my food under the heat to keep it warm.
All in all, I wanted in the store for over 30 minutes for an order that said was ready on tracking before I left my house. I did receive 2 emails from “managers” wanting to give me coupons for discounts.
I emailed both with my story and never heard back from either person.
I hadn’t planned on returning to Marcos but the sweetest lady from the Ramsey St store convinced me to try her store.
She said they would take care of me and treat me the way I should have been treated from the beginning. This picture shows my food sitting on the counter while I waited for the final item to be made.

Owner response