Mandarin House - Hampton Cove

If you wish to find FRIED ROACHES in your food this is the place to go.
We had just sat down to eat.
Had literally taken 2 bites when we found roaches in our food.
I immediately requested to speak to the manager/owner and was told that they would at first but then told me that he wasn’t there.
I was told that they HAVE NO CONTROL over the bugs.
That THEY KNOW THEY HAVE A PEST PROBLEM and there’s NOTHING they can do because pest control goes to the restaurant.
They said, “sorry but we can only give you a 10% discount because we do inventory.
I said that IT WAS UNACCEPTABLE for them to expect me to pay when clearly i had just sat down to eat and hadn’t even taken a sip out of my drink.
I DO NOT RECOMMEND THIS RESTAURANT WHATSOEVER.
They clearly have a pest problem and are unreasonable.
They Simply don’t care about their customers 🤮 .

By far, in my opinion, the best Chinese in the Huntsville/Decatur/Hartselle area! The staff were friendly and efficient, the restaurant was neat and clean, and the food was great! The only drawback is the distance from my house.

I think I know the issue here.
I have come early, like around 5ish, food was great, hot, fresh, staff was great, very kind and attentive.
However, when I have eaten here around 8ish on a Saturday(they close at 10), service was lacking-we had to put dirty plates stacked on edge of table to get picked up and our cups sat there for a long time before they noticed it needed refilled, food on the buffet was very old.
Fried shrimp breading was rock hard and shrimp inside was rubbery.
Couldn't eat it.
Frog legs had sat on the warmers till the meat inside was hard.
Chilled shrimp was mushy, didn't finish those either.
So, I have been very pleased when I came early, and I was sick when I came later.
I'm thinking they dont want to waste food by making/putting it out nearer to closing.
Which, being a restaurant manager before myself, it's part of management.
Knowing how much you will need to make sure every meal is hot and fresh.
Won't eat dinner there again.
Will be a lunch spot.
I'm including some pics from our meal.
Those are noodles in the one.
😊