Fast food restaurant, Breakfast restaurant, Caterer, Chicken restaurant, Delivery service, Family restaurant
Chick-fil-A on US-431 in Owens Cross Roads offers a familiar fast-food experience centered around its famous chicken sandwiches and friendly service. While patrons appreciate the delicious food and friendly staff, recent feedback highlights some service inconsistencies, particularly during busy times. A handful of diners have faced long wait times and mixed-up orders, which can mar the experience. Despite the renovation, some feel the new layout hampers efficiency. If you're looking for a classic meal, it's worth a visit, just maybe avoid peak hours.
Food & drink
Vibe
Comfort food
Chicken sandwich
By owner
Street View
The food was delicious as usual! They were packed and busy, but I think I sat in drive thru almost 30 minutes, if not a full 30 minutes, very close to it! They have the type of drive thru once you are there, you're stuck, you can't get out.Everyone was friendly, the food was hot and fresh!
It doesn’t matter writing a review, they’ll continually mess people’s orders up.Asked for a spicy chicken with PEPPER JACK CHEESE and they didn’t give me the cheese.The workers were all really nice though, super nice actually.I’m just so sick of spending money and not getting what I paid for.You guys had like 4 managers working there when I came through, how do you miss something so easy??
My husband and I decided to go at a time when it wasn’t busy.We walked in, placed our dine in order, then as we rounded the corner to find a place to sit, we saw nothing but filthy tables.We literally couldn’t get a single table that didn’t have trash on it or wasn’t dirty in some way.Also, a large section of tables all had “reserved” on it even though there was almost no one dining in.As we sat down, we were swarmed with so many flies that we couldn’t keep them out of our faces.Easily over 50 flies buzzing around everywhere.We were so disgusted that we decided to ask to have our food bagged so we could leave.Also we had a very simple and small order, yet it took probably 20-30 minutes to get our order even though the drive through was mostly empty and the restaurant sure was.Additionally, a few people who came in after us were served before us.Plus, there were so many workers just standing around “looking busy,” doing absolutely nothing but socializing.One employee even came out of the kitchen and skipped a small line of customers to order herself some food, and her coworker took her order while there were still other customers waiting to have their order taken!! The entire trip was horrible, and we both agreed that until it gets back to the amazing service it used to have, we will not be going back.Please get better.
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