Pizza restaurant
Lu Lu’s Pizza has carved a cozy niche in Decatur, offering a delightful blend of classic comfort food amidst a casual atmosphere. The sweet sauce on their pies is a highlight, making it a favorite for both solo diners and families alike. With a spacious dining area and a fun gaming zone, it’s perfect for an engaging meal. While service is typically friendly, occasional hiccups do happen; however, the overall experience shines, especially with free cookies and a punch card reward system. Enjoy great food and a welcoming vibe at Lu Lu’s!
Food & drink
Vibe
Pizza
By owner
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Love it.The sweet sauce is good.Nice and clean.Kids welcome, friendly service And….Free cookies
Hubby and I went to get a pizza and play a bit while we waited for our order.Let me first say that ordinarily, we LOVE Lulu's pizza, it's one of our favorites, but what we got last night was unacceptable, what is going on Lulu's? Girl taking my order was less than friendly, seemed annoyed that I interrupted her from her phone.Got the pizza home and it looked horrible! Way over cooked, the crust looked like cardboard and was about 4 inches wide the whole way around so only about half our pizza had any sauce and toppings.Crust was so hard and over cooked it was completely uneatable, the 10 or so small squares in the middle were rubbery and tasted like cardboard, the toppings and cheese were borderline burnt and tasteless.We are not picky, entitled people, it takes A LOT for me to complain, but this was by far the worst pizza we've ever had!
Owner response
We are very sorry that your experience was not as expected.We want to know more information and talk to you about this.Your visit is listed at our Nelson location.Could you call Monica at (217) 330-9156? We are very sorry that this happened and will make improvements. Thank you.
I've been here a few times, it's so good! I don't make it out to that side of Decatur much but it's worth it. They have a big gaming area, and the dining area is very clean. The staff was very busy but kept cool and professional. They felt bad cause my order was only like 5 min off and gave me a punch card with 6 puches toward a free pizza! (There are 10 punches.) Pizza was amazing, pepperoni, sausage and bacon, and what I thought was a personal salad turned out to be huge! I'll be going back soon.
Owner response
Thanks for the great review.
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1920 Mount Zion Rd, Decatur, IL 62521, United States
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2505 E Nelson Pk Rd, Decatur, IL 62521, United States
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