Little Caesars Pizza

WOW! The BEST SERVICE! I am so happy to leave this review.
Today I had a 300 guests event at my hotel, I called Thursday to place a 100 order pizza (pepperoni, cheese, pepperoni and sausage), the lady that took my order was great and gave me the confidence I needed. I arrived 1 hour earlier than the time I told them I would just to be on the safe side, these amazing people made the pizzas so quickly, so fresh, I was so happy with the friendly service and to see how hard they worked to get our order out. Seemed like the owners were there and they were hands on making sure all went well. I will 100% be back every time we order pizza. THANK YOU!!

I ordered delivery, not knowing they use door dash as they're delivery service.
The timg was really quick.
But my order was completely wrong.
I ordered the pretzel crust which came as regular crust dipped in table salt that they tried to modify into a pretzel crust after realizing they messed it up.
I also ordered the herb and cheese puff bites.
We got pepperoni.
My family does not eat pork.
I call the store to inform them of this the first person says it's pretzel pizza we just ran out of salt.
Then puts the manager on the phone.
I asked her who I was speaking to she said the manager.
I asked her again and also asked her her name she says the manager.
I said what is your name she says TC now what can I help you with.
I tell her about my order and she goes it's pretzel pizza because it has baking soda and water on it but we ran out of pretzel salt so we bought regular sea salt from Kroger ( confused) then I tell her about the pepperoni bites and ask for a refund and she says you need to go through door dash because we haven't received payment from door dash yet ( I ordered directly from the Little Caesars website) so how am I supposed to request a refund from door dash when I ordered from little Caesars.
I don't have a receipt stating order from doordash.
I said all that to say the customer service was terrible.
The food was wrong.
And I won't be returning.

The manager on Tuesday night was above and beyond expectations.
When I missed some of my doordash order, she caught up with me so the customer could receive all the orders without delay.
Great job! I appreciate your efforts!