Chinese restaurant, Asian restaurant, Meal delivery, Restaurant
King Wok Chinese in Fort Worth serves up reliable, tasty Chinese comfort food at unbeatable prices. With a casual atmosphere, it's perfect for a quick bite or a family dinner. Reviewers rave about generous portions and the Szechuan chicken, though some have noted variations in quality, particularly with fried rice. While the service can be hit or miss, the accessibility features, kid-friendly menu, and options for dine-in, takeout, or delivery make it a go-to for satisfying cravings in a pinch. Plus, with a free parking lot, it's easy to stop by!
Food & drink
Vibe
Fried rice
Orange chicken
By owner
Street View
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Menu 4
I decided to visit this restaurant dining in as we had received quite some flyers at our door, so they can see some return on their investment. It seemed as a pretty busy place with a lot of orders to go good amount of variety to choose from. We had the chicken chicken Szechuan With some fried Chinese rice.The chicken Szechuan was really good, very tasty and seemed fresh.The fried rice had some opportunity of being better, it seemed dry, and the pork and other meat it had wasn’t very tasty.Apparently it came with two eggrolls, which I thought they were giving them to us for being our first time there. The restaurant itself/dining area could have been more organized and cleaner, as we spotted some tables that weren’t clean, yet they had no dis on them.The floor also could have been cleaner as it was sticky as you walked through it. I will definitely be trying them out more with other, very good looking options they had.
The lady that answers the phone is extremely rude.Yelled at me because I was asking questions about the menu for clarity.This lady had absolutely no patience at all, every question I asked was a problem.At the end of the call I asked how much my card would be charged and she told me I don’t need to ask or make sure what I’m being charged.I don’t need to worry about my own money? Then she tried to overcharge me for dinner pricing and told me lunch pricing was $10.99 (so clearly I did need to worry about the charges).She told the truth after I told her I have a menu and I know what the price is.Customer service is TERRIBLE.The only good thing I have to say about this restaurant is the portions are generous.Work on the customer service though, thanks.
Owner response
I'm truly sorry to hear about your unpleasant experience with our phone service.Providing excellent customer service is a top priority for us, and it's disheartening to learn that we fell short of meeting your expectations in this regard. I apologize for any rudeness or impatience displayed by our staff member during your phone call.This behavior is unacceptable, and we will address it promptly with additional training and coaching to ensure that all interactions with our customers are conducted with patience, respect, and professionalism. We appreciate your feedback regarding the pricing confusion, and we will review our procedures to ensure that accurate information is provided to our customers at all times. Thank you for acknowledging the generous portion sizes of our meals, and we're glad that aspect of your experience was positive.Rest assured, we are committed to improving our customer service to provide a more enjoyable dining experience for our guests. We value your feedback and hope to have the opportunity to serve you better in the future.If you would like to discuss your experience further or have any additional concerns, please feel free to reach out to us directly.
The fairest prices on takeout I've seen in a long time.The value was excellent.The good was pretty good but I thought my chicken had too much flour caked on it in my chicken and broccoli.I've been looking for a good Chinese takeout restaurant since moving to Keller and I think I've found one.
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