Chipotle Mexican Grill

I have not had Chipotle in over 8 years if not more.
I went there for the first time last night and am so grossed out.
I almost walked out when we arrived.
Every single table was dirty and there were only 3 customers in front of me and one family of 4 seated.
Literally, every single table was dirty with food leftovers.
We took our food to go so we didn't have to eat there and I should have gone with my gut and left.
We arrived home to eat and after a few bites, I suddenly felt a hair in my mouth.
I pulled it from my mouthful of food and set it aside.
I have blond hair, unlike my photo posted which is older and this hair was extremely long and dark.
I told myself, it is just one hair...get a grip.
I took one more bite then the next one delivered me another long dark hair that was mixed in all my food.
Photos for reference.
That is two long hairs mingled together with cilantro mixed in.
Talk about disgusting.
I couldn't eat anymore so after spending nearly $30 this food was thrown in the trash by both my husband and I.
I tried to call the location and no answer.
I will be going further up to report the state of the restaurant and this experience as I want my money back.
To come back after so many years of not eating here and giving it another shot and experience not only the disgusting state of the store but to have hair in my food not once, but two hairs is disgusting and just solidified I will never return.
The staff was friendly and kind, but I will say even the expo area was gross.
Food everywhere with no one wiping the sides for presentation.

Owner response

Ordered a salad and was completely disappointed.
Basically NO LETTUCE.
And rarely any chicken.
Complete waste of money.
Where’s my salad? 🙄 also asked for green chili to be on the side and they still threw it in there.
So upset.
Just pure tomato and cheese.
🤦‍♀️

Owner response

Used the Chipotlane to pickup our order.
When we got home, we noticed the tacos had almost no ingredients.
What made us return the food was the rice was raw and undercooked.
I drove back to the store, spoke to the manager, who clearly couldn't careless.
I told her that I wanted my meal made over.
When I went to the order line, all of the ingredients were out and the it was 7:30 p.m.
I said nevermind, I'd like a refund.
The manager was no longer available, I waited 10 mins more.
The manager finally came and told me that she couldn't give me a refund.
Then another customer enters who was also returning her food because her rice was raw.
Then a person in the lobby also said their rice was raw.
The manager was so rude.
I asked for her name so that I could call customer service and she said no.
She said she wasn't giving me her name, because I did not need it to get a refund.
She argued with me, and finally as I was leaving another customer suggested that I take a picture of her, when I went back, another employee told me her name was Christina! Please fire her, she has a terrible attitude, and isn't management material.