Little Caesars Pizza

This location is just ASKING for an ADA lawsuit.
They severely need to be retrained on this front.
I have brought my service animal with me multiple times with no issue, but TWICE now I have been asked to remove my service animal, without cause (no barking or disruptive behavior).
The first time, last year, an employee said "Next time please leave the dog outside" and when I said "This is a service animal" they just repeated "Well next time please just leave it outside." I didn't feel like addressing it and thought it might be a one-off.
This past weekend however, a different employee asked if it was a service animal, to which I replied yes, and then I was asked for "certification that this is a service animal" and also told that "there's no label indicating it's a service animal" -- both things that are not federally required, or even allowed to ask (see: ada .gov/topics/service-animals/).
I offered to show this person the ADA website with all the info I was relaying, but they declined ("I don't want to see that"), and instead said "I have a service animal, I'm a veteran and bring my certification everywhere" -- so if you have a service animal why don't you know the policies/access laws surrounding them??? This person repeatedly asked me to "put the dog outside" and basically held my food hostage, making me enter my code in the pizza portal even though it wasn't even in there and I gave the name on the order, and then he repeatedly refused to hand over my paid-for order.
One of the customers in line even tried to say "Just give the food so she can leave" and the employee basically said "Are you here with this person? No? Then just wait to order we'll help you in a second." The POWER TRIPPING, KNOW-NOTHING DISRESPECT of it all!!! The rest of the service and food is usually pretty good, just can't stand the wondering if I'll get discrimination and harassment on the side as well.

We have used this location a few time previously with mixed results.
The time before this was super unpleasant (took our order, then cancelled it with no explanation.
Talk about hangry!).
This visit was MUCH better.
Pizzas were super hot and fresh.
Cheesy and meaty just as expected.
They redeemed themselves this time.
Too bad I can't post videos because that cheesy stretch was perfect!

This little insecure man doesn’t understand that people don’t want there food tossed on the counter or looking like it came from off the floor(sauce stains and ALL) How he became the general manager I HAVE NO CLUE! Someone please send the best pre-K teacher you have over to this location they seriously lack basic common sense and life skills! I also asked him how he would feel if his food was tossed at him?!? This FOOL SAYS “well I don’t eat food here so I don’t really care how the food is ”AND YOUR THE GENERALLLLLL MANAGERRRRRRR!!! Okay Rant Over!