Mexican restaurant, Restaurant
Tasty Mexican food at a good price.One of the first and oldest chains of Mexican restaurants in Nashville.Definitely worth checking out.
Owner response
Thank you for the good review and feedback!
The service suck this night.We got a seated server.Came and asked if we wanted drinks.We got the drinks 20 minutes later.She came back after a while and took our order.Food didn't come out for almost 2 hours. Finally, fed up wave the Manger over.Luis Fernandez ( manager) could care less about my complaints or what hours even saying he was brushing me off getting my bills and money and getting me out of there.When my family and I set patiently planning on our phones, I never said a word.Or complained until our stomachs couldn't take it anymore and seeing people that came in way after us already eating.And the food was cold like it had been sitting there for a while soon I asked the manager the food magically appeared.I would never patronize this establishment again.
Owner response
We hate to hear you did not have a good experience dining at our Hermitage location.Please email us at customercare@laspalmasnashville.com so that we can assist you further.
I normally love this place.I’ve been coming with my friends every Tuesday for the last year.Tonight I went there for taco Tuesday by myself cause the group was doing something and I was tired and just wanted some food and alone time.Tonight I got to las Palmas at 630.My waitress came over after I got seated and brought me chips and salsa.Then vanished for over an hour.Then came back to get my order and vanished again for over an hour.It took 3 hours for me to get in, eat, and get out.A family of 4 got that got there long after I did was served their full meal two hours after I did.I’m hoping this was just a slip up but if not I won’t be coming here anymore🥴
Owner response
We hate to hear that you did not have a good recent experience dining at our Hermitage location.Please email us at customercare@laspalmasnashville.com so that we can assist you further.
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