Krystal

Name: Krystal
Address: 415 Moreland Ave SE, Atlanta, Georgia, 30316, US
Telephone: (404) 524-3616
Price range: $
Rating: 3.30

Fast food restaurant, Hamburger restaurant, Takeout restaurant

Location: 415 Moreland Ave SE, Atlanta, GA 30316, United States
Phone: (404) 524-3616
Price: $

Opening hours

Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours

Food & drink

Vibe

Comfort food

Slider

Burger

Breakfast Sandwich

By owner

Street View

Menus and Prices

Add Your Review

Reviews

Tried to still give this place a chance and unfortunately the reviews are true.
Just pulled up at 1PM on a Friday for a sack.
Was told the system is rebooting but to wait at the window and they will take my payment and give me my food.
Waited for 15 minutes and no one came back.
Pulled forward to see the cashier with the headset having a conversation outside with someone in a truck.
Completely forgot about me.

Owner response

Greg, this is not alright with us! We're so sorry for this experience.
Can you connect with us at https://www.krystal.com/contact-us/ when you have a moment? We'd like to get a few more details as we want to address this with the Atlanta team and make things right.

I originally left a positive review only to be tremendously disappointed the second time I visited.
Never have I ever been so offended.
The other customers were appauled.
Whoever this manager is and all the employees on the Saturday shift at 3pm on March 23rd 2024 need to be fired!

Owner response

Hi Elliott, thank you for posting your positive review.
Our team here at Krystal is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
We hope you’ll visit us again soon.

Always expect to spend at least 10-15 minutes in the drive-thru and don't bother using the app to order ahead because the door is locked AND you still have to go through the drive thru Ordered in the app this morning to pick up inside and the door was locked, I already paid and I have 5 minutes to get to work now! No one ever answers the phone and it's feels like a "that's a you problem" situation!! **update** tried again to give them a chance and I swear I was given yesterdays food! I ordered a spicy chicken biscuit and was given a spicy chicken sandwich again the girl at the window gave me the "whatever" kind of response, and I say okay I have to go to work I'll just eat that and the chicken is clearly from yesterday and isn't edible!

Owner response

Hey Stephanie, we’re sorry you didn’t have a great experience with our team.
We value our guests and want to make sure we're on top of our game.
Please reach out to us at https://krystal.com/Contact-us/ so we can follow up with you.
We hope you give us another chance to provide the great customer service you should expect from Krystal.