Fast food restaurant, Hamburger restaurant, Takeout restaurant
Not good service...asked twice to put mayo and cheese on chic....got to window checked sandwiches....no cheese no mayo ..tried to go in....lobby closed...terrible 7pm Wednesday
Owner response
Thank you for letting us know about your experience.This is not what you should expect from any Krystal restaurant.We'd like to connect with you to make things right.Please contact us at 1-800-4KRYSTAL (1-800-457- 9782) or through this link: https://krystal.com/Contact-us/.
Krystal has really had problems with quality and with speed of service over the last few years. I keep trying every so often. Today the food was better. The meat, cheese and condiments were all inside the bun, which was a huge improvement over the last several times I have been. The last time it was impossible to get the burger out of the little box without getting a handful of mustard. The biggest issue today was speed of service. It took forever. Very unorganized.
Owner response
Thanks for taking the time to leave a feedback.If you are willing to chat with us further, please connect with us here: https://www.krystal.com/contact-us/.
Very poor service.Multiple mornings I have stopped and they say they can't take my order if I'm not door dashing.Then tell me they can't take my order because they are prepping for breakfast. Manager please get this under control.Pretty sure your business hours say 24hrs.
Owner response
Jeremy, this is not alright with us! We're so sorry for this experience.Can you connect with us at https://www.krystal.com/contact-us/ when you have a moment? We'd like to get a few more details as we want to address this with the Memphis team and make things right.
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