Jimmy John's

The employees were not friendly at all.
While having my order taken I was being stared at like I was bothering her. They are all on their phones and too worried about the gossip to greet you or say thank you have a nice day. I came up to buy a brownie after my meal for my son.
I waited behind another customer having issues with a gift card.
There was one worker standing at the counter typing away on her cell phone.
She looked up at me and went back to typing away.
When I got to the register and ordered the other worker told me the total and went back to her conversation she was having with one of the other girls.
When my card transaction was approved I didn’t get a thank you or anything she didn’t ever stop her conversation to acknowledge the payment was complete. Then the worker was sitting on the counter on her phone.
For the amount of money you pay for food you would think they would pay a little more attention to the cash paying customer instead of their phones and drama conversations.

Owner response

It was absolutely horrible service.
I had never ordered jimmy john's before and I walked in expecting some kind treatment and help.
I walk in to three employees with headphones in and one of the rolling their eyes when I walk in.
Already not feeling welcomed.
I go to order my veggie sandwich and my cashier never talked to me or replied to when I ordered.
I then asked for no cucumber or tomato and still no response.
i then asked what all came on it, reminder i've never ordered here before, and they simply pointed up to the menu and said "it's right there".
I went ahead and finished my order and sat down.
No have a nice day or thank you.
I sit over by the pick up area and the person says order number 6 is ready.
I was never told I had a number so I was confused.
I go up and ask if it was the veggie sandwich and the employee rolled their eyes and said "yes it is on the wrapping paper.
I walked away about to cry because I was never treated so badly.
They never once talked to each other, all had headphones in, all were constantly on their phones, and genuinely just seemed like they have never been taught customer service and manners at all.
Thank you for making this one of the worst food experiences i've had.
These employees need a thorough talking to about customer service and politeness because i will never order at this location again!!!!!!!!!!!!!!!!!!

Owner response

literally the worst customer service i’ve ever experienced.
will never shop at this location again.
maybe hire some people who aren’t teenagers who don’t give af about their job.
all had headphones in.
rolling their eyes.
and they had been rude to my grandpa a previous time so this was seriously the last straw.
terrible atmosphere and need new staff desperately.
or at least a meeting where you guys teach these kids some manners and etiquette!

Owner response